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Participant
May 25, 2017
Question

3gp Audio Won't Render with AE/AME - Even when converted to .mp4 or .mp3

  • May 25, 2017
  • 2 replies
  • 1198 views

Hi All,

I'm having trouble incorporating a video clip shot from an android phone into a project. I'm rendering a video using h.264 to create a .mp4 file. One clip I'm using in said video is the android .3gp file. The picture is fine, but there is no audio in the actual .3gp file, nor is there any audio in that portion of the master edit when I render from AE's renderer or AME. The audio for all the other files I used is fine. At first I thought the fix would be simply converting the original .3gp file to another file format like .mp4, then putting that into the master edit in AE. When I converted the .3gp to .mp4 (which I did a bunch of times using AME and several pieces of software), the audio would be in the newly converted .mp4 version of the android clip when played in windows media or VLC, but still not be in the final .mp4 file when I rendered it from AME.

I also converted it to just an .mp3 audio file, and the same thing happens.

Any help would be greatly appreciated! I'm stumped!

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2 replies

Kevin-Monahan
Community Manager
Community Manager
July 19, 2017

Still having trouble with audio PeteH? Let us know if you still need assistance.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Szalam
Community Expert
Community Expert
May 30, 2017

That sounds very strange. When you convert to an mp3 or a WAV file (I would recommend WAV), you can play that file back in a media player and it has audio, but when you put it into AE and render, there is no audio? Is it in a composition by itself? When you preview in AE is there audio? Does AE show waveforms for the file?