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R
ronzba
Participant
March 26, 2020
Répondu

(86::1) After Effects Error please help!!

Hello  im having trouble with after effects, recently updated to the lates creative cloud and all the other programs run just fine. When it comes to AE 2020 im not able to import a single video or open any existing projects that contain any .mp4 files. "After Effects error (86::1) This 'mp4' file is damaged or unsupported" I have updated my video drivers but the problem seems to be AE. I'm runnig  NDIVIA GTX 1060 Interl(R) Core(MT) i7-8750H CPU @ 2.20GHz 16GBRam and it's a MSI gs65. Hopefully you can help me, I don't know what else to do.   Thank you in advanced!

Ce sujet a été fermé aux réponses.
Meilleure réponse par nishu_kush

Hi there,

 

Sorry for your issue. We've observed this issue with other users as well and we're working on it. Please check the following article for more information on this: https://community.adobe.com/t5/after-effects/unable-to-import-h-264-h-265-files-after-updating-to-after-effects-17-0-5/td-p/10997790?page=1

 

Let us know if there are any other questions.

 

Thanks,

Nishu

2 commentaires

C
christinar29522630
Participating Frequently
April 14, 2020

I fixed this "issue," which is ongoing for a few years (read the complaints and dates).  First, check the properties of the mp4 and note the frame width, height, and data rate; you will need these in the settings of the next step.  I used Quicktime Player Pro to export the "corrupt" mp4 file to Movie to MPEG-4, with options setting to MPEG-4 Improved (NOT H264).  Worked like a charm! I have not tried Media Encoder.

S
Sid07
Participant
April 25, 2020

Had u tried it on 2020 ae

nishu_kush
nishu_kushRéponse
Legend
March 26, 2020

Hi there,

 

Sorry for your issue. We've observed this issue with other users as well and we're working on it. Please check the following article for more information on this: https://community.adobe.com/t5/after-effects/unable-to-import-h-264-h-265-files-after-updating-to-after-effects-17-0-5/td-p/10997790?page=1

 

Let us know if there are any other questions.

 

Thanks,

Nishu

    Wolf6gl
    Wolf6gl
    Participant
    April 15, 2023

    I can't use AE

    the erro is:

    After Effects

     

    After Effects can't continue:Licensing Error:

     

    Your subscription entitles you to Chinese Simplified product

    versions. Please verify the language settings in your OS, browser and software download are set to Chinese Simplified. If you continue to have installation issues, please contact support{www.adobe.com/go/support

     

     

    Wolf6gl
    Wolf6gl
    Participant
    April 15, 2023

    I've tried downloading and reinstalling many times and this has been a problem for a long time and I haven't been able to use AE

    Even if I reset English or Japanese. I can't even open AE maybe I installed the Chinese one by mistake once but I can't open it and since then I can't even open it to use

     

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