adobe after efects error (0xc0000142)

New Here ,
Apr 20, 2022 Apr 20, 2022

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i am instilling the  after efects for a custmer of me and every time you tey to load it it will not stert and gice the erroe coad in the subject bar.

 

i and uninstilled it and reinstilled the software and i have put the file into the Controlled folder access link and it is still not working and i am not shure how to get it going.

i have put a pic to you can see the error as well2_86-1650307463374_1.png

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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What version did you install? Did you try to install other versions? Would you also update your graphic card driver?

 

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New Here ,
Apr 23, 2022 Apr 23, 2022

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i don't have a older versions and the versions is the uptodate one. i have updated the graphic card and windoes but still the same problem

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Hi Lee2412568147sm,

 

Sorry for the crash.

If ToolfarmJP's solution doesn't work, check if there are any updates available for Windows.

Let us know if installing the updates helps.

 

Thanks,

Nishu

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New Here ,
Apr 23, 2022 Apr 23, 2022

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i don't know what the ToolfarmJP's solution is can i have a link for the softwhere and i have look for updates available and there is none

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