Participant

Question

Adobe After Effects 2022 Preview Keeps freezing then stops responding

Forum|Forum|4 years ago
January 22, 2022
7 replies
5617 views

Hi everyone,

I am facing some issues with After Effects 2022.

I am running Windows 11 on a Dell Inspiron 15 5510, Intel Core i7-11370H at 3.30GHz, 16GB RAM, 512GB NVME SSD, Iris Xe Graphics.

Every time I open the app, it runs fine, I get 2 mins of proper functioning, then, preview freezes, and then the app stops responding.

I tried giving it maximum RAM, it has 13GB for adobe apps. The same problem persists, I have even tried turning off hardware acceleraion and using Mercury Only without GPU.

Any help in this matter would be highly appreciated.

P

pedros41240668

Participant

I am also having this issue, haved tried everything mentioned.

SpecsProcessor AMD Ryzen AI 9 HX 370 w/ Radeon 890M (2.00 GHz)
Installed RAM 64.0 GB
Nvidia 5090 laptop gpu

P

Pinhan29464187wk8e

Participant

I have similar issues with my Intel Mac, with 64GB RAM, i9.

I have a very simple project, after 3 or 5 minutes I open the project my whole Mac freezes, and I need to force my computer to shut down.

I use the latest AE version, 2024

D

default47xbb7ksgaxi

Participant

Same issue on Mac Studio M1 with 64 GB Ram. I was getting memory errors AE so I just updated to latest Mac OS Sonoma 14.0 and updated to CC24, thinking oh good they must have fixed some bugs with all this new software. WRONG. Still getting the same problems as before plus my preview is freezing, already crashed about 5 times since I started using this a few hours ago. So disappointing. Please advise.

Ishan Y

Community Manager

I'm sorry to hear about this. Could you share screenshots of any error messages you see? Please let us know if you're using any third-party plugins and if you see this issue with a specific project. This will help us better understand the problem.

Thanks,

Ishan

nishu_kush

Community Manager

Hi all,

Really sorry for the issue. Please share the following details so that we can troubleshoot the issue properly.

Your system specifications (including the make and model of the GPU and version of its driver).
Details on your project (type of media, effects used).
Are there any third-party plug-ins installed?
What's the exact version of After Effects.

Few steps you can try:

To start, try resetting the preferences of After Effects.
Disable Hardware Accelerated Composition, Layer, and Footage Panels in After Effects Preferences > Display.
If it's happening in a particular project, try importing the project into a new blank project and test.
Update the GPU (dedicated and onboard) drivers to the latest. For the Intel GPU driver, do not rely on Windows to update them. I'd suggest downloading the driver from Intel website and installing it manually.

Let us know how it goes.

Thanks,

Nishu

daves85409571

Participant

I'm having this same problem on my new laptop. No issues with same projects on my old desktop pc, though its performance is generally much worse. My projects includes several images, .wav audio, a script to dynamically update text. No video sources. I can preview my compo once or twice before the preview area stops updating. Otherwise, afx continues working normally. My preview has sound, I can click on everything I'd normally be able to, I can open up my various sources, but the graphics in preview area remain frozen. I disabled Hardware Accelerated Composition, Layer, and Footage Panels in After Effects, but it didn't help. I was experiencing problems with rendering my project to .mp4 in Media Encoder. Turning off hardware-accelerated rendering seemed to fix the problem in ME.

My Specs:

Microsoft Windows 11 Home
10.0.22000 Build 22000

Intel i5-1135G7

16g ram

"GPU" - Intel Iris Xe Graphics (1.0 Gb ram)
Driver 27.20.100.9749

After Effects 22.4.0, build 56

Media Encoder 22.4, build 53

daves85409571

Participant

UPDATE - FIXED ( I think )

Read this: https://community.intel.com/t5/Graphics/Adobe-Digital-Editions-problem-using-Iris-graphics/m-p/1363709

Intel is aware of this issue. Updating my Intel graphics driver to version 30.xxx from whatever version came installed on my laptop (27.xxx I think) seems to have fixed the issue. I'll amend this post if AfterFX starts acting up again.

D

dlbdesigndave

Participant

Same issue. Adobe Please Respond!!!

Running HP Spectre, 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.70 GHz, Iris Xe, 64bit, 16GB

I've tried all the suggestions, nothing works... still just a blank composite preview and after a few minutes the app stopo responding. I've event tried installing older versions of After Effects.

This is impacting workflow and paychecks.

4

44Outpost44

Participant

Same Problem - Alienware R12- i9 - GPU 3070 - 64GB ram -SSD disk. After Effects stops working after a few minutes of using it. Preview won't play. Tried a bunch of settings. The program is just buggy. Disspoainted and frustrated. We're paying money for this.
Can't even do work on it.