Participant

Question

Adobe After Effects CC 2017.2 has stopped working

Forum|Forum|8 years ago
August 10, 2017
5 replies
4269 views

I can not open the AE,and it has stopped working on welcome page every time.

This topic has been closed for replies.

Legend

You can start the software by running the core exe. for some reason both the windows 10 startup shortcut, and the shortcut that it starts, bit seem to pooch AE. If you double click the core .exe it will start. So somehow, those two files are messing with AE.

Legend

Right click and open file location:

Then right click on that file and open file location:

Then run the file from the core folder that you get to from above that is found in the Support Files folder...

Legend

I have tried removing custom workspaces but that solves this issue temporarily...

Kevin J. Monahan Jr.

Community Manager

Community Manager

Hi Shawn,

Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Participating Frequently

Hi Kevin,

It's Cookie, not Shawn . Yes, this is still a problem for me. I'm unable to use After Effect. Could you help please.

I'm in Australia so the time line is out of wake .

Regards,

Cookie

Community Expert

Community Expert

Remove your custom workspaces.

Participating Frequently

Hi,

Could someone help me please. I have the same problem, I also had uninstalled and re-installed three times. But still encounter the same issue.

"Adobe After Effects cc 2017.2 has stopped working".

This is my PC spec.

Community Expert

Community Expert

There have been a number of reports of AE not launching after workspaces have been customized. Do you use any third-party scripts or plugins?

If not, we are going to need a lot more information. For example, did it work before or is this your first time trying to use this version of AE?

Legend

Nobody can tell you anything without exact system info or other technical details.

Mylenium