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Chinmaya Prasad5FBA
Participant
August 30, 2021
Question

Adobe after effects crash

  • August 30, 2021
  • 2 replies
  • 481 views

Hi,

 

My After effects is crashing unexpectedly while working. It automatically stops working in between working. Please help me in this. My works are getting delayed due to this.

    This topic has been closed for replies.

    2 replies

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    David Arbor
    Inspiring
    August 30, 2021
    1. Does this only happen on one project or all projects?
    2. If it only happens on this one project create a new project and import your problematic .aep into the new one
    3. What exact version of After Effects are you using (not just the year, but the version from Help > About Adobe After Effects?
    4. If you're not updated, try updating to the latest version.
    5. Do you get any errors when the crash happens?
    6. What OS are you on?
    7. If you're on Windows can you update to the latest GPU drivers?

     

    There are many things to consider and you'll have to provide a lot more information for us to help. Please be as specific as possible with the issue you're seeing.

    C
    Chinmaya Prasad5FBAAuthor
    Participant
    August 30, 2021

    1. This is happening in all projects.

    2. I'm using After Effects Version 18.4.1 (Build 4).

    3. After Effects in my laptop is updated.

    4. No error I'm getting. It stops working. I'm attaching a screen record of same issue.

    5. I'm using Windows 10 in my laptop.

    6. I've updated everything. After that same problem is happening.

    D
    David Arbor
    Inspiring
    August 30, 2021

    And this problem happened after some days of installing After Effects


    Ok, so you don't have a dedicated GPU with drivers that are as easily updated, although Windows Update should still provide you with drivers when necessary.

     

    In that case, I would go through steps 3 and 4 above and toggle the GPU settings and trying to continue working.

     

    Is this the first time you're installing After Effects or do you mean it happened after updating to the latest version?You can find instructions on how to install the previous version of an app here: https://helpx.adobe.com/download-install/using/install-previous-version.html

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    August 30, 2021

    Let me move this to the After Effects forum for you, which is the appropriate forum for your question.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

     

    You will need to provide additional information for troubleshooting, including your computer hardware, OS and its version, and version of After Effects.

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