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jonathang6084273
Participating Frequently
November 23, 2021
Question

adobe cc apps failing to open

  • November 23, 2021
  • 1 reply
  • 534 views

It has been a while since I have used my creative cloud apps. Today, I tried to open after effects and I keep getting after effects quit unexpectedly messages when trying to open. I also tried to open premier pro and got the same results. 

A couple things I'll point out. When I was regularly using adobe cc, I was using a different OS. Can't remember which one, but it wasn't big sur. And all my apps are updated.

 

I'm hoping someone can point me in the right direction. Not much point in maintaining the creative cloud membership if it doesn't work.

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
November 24, 2021

Hi Jonathan,

 

Sorry for your issue.

Were you using any third-party plug-ins? If so, I'd suggest removing/uninstalling them. Some plug-ins are stored at the following location: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Go to the location and remove all the files and folders (except dummy.txt).

Let us know how it goes.

 

Thanks,

Nishu

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