Adobe Support hacked my computer
I reached out to adobe's support team via the "Contact Us" link on this website that connects you with a chat agent. I was wondering how to fix an issue where my computer's volume will automatically turn up when I open adobe applications. After asking the usual unnecessary questions, the chat agent, "Syed", suggested that he could access my computer remotely to further assist me. I respectfully declined, to which he said "Okay. Why don't you try to reinstall the apps?" When I was responding to this a command prompt popped up on my screen and I lost control of my computer entirely. Everything was highlighted in blue and my applications were being opened as well as the windows start tab. I immediately shut down my system, rebooted, and wrote this thread. I am deeply disturbed by this and feel extremely violated. Will definetely not be contacting adobe support again, I'm even paranoid to be writing on this thread. I hope that this chat agent is found and let go for this as well as a memo released to chat agents that unauthorized access to a customer's personal computer is a serious invasion of privacy.
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