Participant

Answered

AE 13.8 Crashes OS X 10.11.6

Forum|Forum|9 years ago
July 19, 2016
12 replies
24763 views

Hi,

Since updating to OS X 10.11.6 After Effects crashes and forces my computer to restart every time I launch the app. I've reinstalled the app, updated graphics driver but still same results. Is anyone else experiencing this problem.

Thanks!

Adam

System info:

Mac Pro 5,1

OS X 10.11.6

Nvidia driver: 346.03.15f01

After Effects 13.8

This topic has been closed for replies.

Correct answer Tim Kurkoski

This issue is fixed in the After Effects CC 2015.3 (13.8.1) bug-fix update. This update, available now, can be installed using the Creative Cloud desktop application, or by choosing Help > Updates inside any Adobe application.

R

Radicole3

Participant

I have an iMac with NVIDIA GeForce GT 755M and I've tried almost everything above and AE still crashes upon startup.

OS is 10.11.6 and I've deleted all the Metal folders and loaded the CUDA drivers. I can't seem to find where to uninstall the NVIDIA drivers - there is no NVIDIA options in the System Preferences. There is now a CUDA option that just shows the CUDA Driver Version 7.5.30. I tried to download NVIDIA drivers, but the NVIDIA sight does not list a GeForce GT 755M for Mac OS. It only shows Windows or Linux versions. I'm at a loss as to where to go from there and AE is too expensive to keep monthly if I can't use it. Please help!

Szalam

Community Expert

What error messages are you getting when it crashes? Where does it crash?

Participant

Participating Frequently

Hi everyone!

I use: GTX 980 Ti 6GB , OS X 10.11.6 on Mac Pro 5,1 (12x 2.66 GHz, 32 GB RAM)

In preferences of AE (13.8.1) in GPU information I can't see shader version (see picture).

I tried both drivers 346.03.15f02 and 346.03.15f01 - still the same. Is that means a problem with my card or something different?

The next problem is that my machine work very slowly in AE, preview must be set to 1/3 or lower to see even simple animation with camera 3D with 3-4 layers. Is it normal that AE is so slow?

Thanx for help.

B

bsbeamer

Inspiring

vergo74 wrote:
Hi everyone!
I use: GTX 980 Ti 6GB , OS X 10.11.6 on Mac Pro 5,1 (12x 2.66 GHz, 32 GB RAM)
In preferences of AE (13.8.1) in GPU information I can't see shader version (see picture).
I tried both drivers 346.03.15f02 and 346.03.15f01 - still the same. Is that means a problem with my card or something different?
The next problem is that my machine work very slowly in AE, preview must be set to 1/3 or lower to see even simple animation with camera 3D with 3-4 layers. Is it normal that AE is so slow?
Thanx for help.

That card is not "officially" supported on Mac, but you likely know that already...

Looks like you do not have CUDA installed, or somehow completely disabled.

Looks like the CHECK BOX for the "enable untested, unsupported GPU..." is also not checked.

Are you on latest OSX 10.11.6?

NVIDIA web driver 346.03.15f02 is version supposed to use right now (10.11.13)

CUDA driver is 7.5.30

V

vergo74

Participating Frequently

I have:

OSX 10.11.6

346.03.15f02 (just installed)

CUDA driver is 7.5.30

still the same...

I tried also to enable "untested, unsupported GPU" but that give me an error during enabling ray-trace 3D

mrBeep

Known Participant

How to enable METAL support in AE and PREMIERE? The latest updates has blocked it. The METAL files are still there.

Some user has reported it was working fine with NVIDIA updated driver (346.03.15f02).

A

alandini

Participating Frequently

PanBeep wrote:
How to enable METAL support in AE and PREMIERE? The latest updates has blocked it. The METAL files are still there.
Some user has reported it was working fine with NVIDIA updated driver (346.03.15f02).

There's no reason to enable Metal if you have a Nvidia GPU with CUDA. It's slower.

mrBeep

Known Participant

Yes, I know that. I just wanted to try this option.

Tim KurkoskiCorrect answer

Adobe Employee

This issue is fixed in the After Effects CC 2015.3 (13.8.1) bug-fix update. This update, available now, can be installed using the Creative Cloud desktop application, or by choosing Help > Updates inside any Adobe application.

A

Archie_01

Participating Frequently

So, with these updates, should I install the latest Nvidia Web Driver - or not. That was the basis of my post.

Thank you.

Tim Kurkoski

Adobe Employee

So, with these updates, should I install the latest Nvidia Web Driver - or not. That was the basis of my post.

For After Effects, you do not need to install the Nvidia web driver. If you have other applications that need it, you can now safely install it.

The After Effects CC 2015.3 (13.8.1) update fixes a problem where the Nvidia web drivers caused a kernel panic when After Effects initialized support for Apple's Metal technology, on certain combinations of Mac computers and Nvidia GPU's.

J

jtreist

Participant

I also experience the kernel panic with all 3 apps (latest CC versions of Premiere, AE and Media Encoder), on the following configuration:

Mac OS 10.11.6

Mac Pro 3,1 (Early 2008 8-core 2.8ghz Xeons)

Flashed Nvidia GeForce GTX 970 (4GB) with latest Nvidia 346.03.15f01 driver for 10.11.6 and CUDA 7.5.30

also experienced the issue with flashed Nvidia GeForce GTX 980ti (6GB).

A

alandini

Participating Frequently

New version of the Nvidia driver released today.

NVIDIA DRIVERS Quadro & GeForce Mac OS X Driver Release 346.03.15

A

Archie_01

Participating Frequently

So... what's the word on the street with this driver? I know Adobe's working on their side with updates as well.

A

Anonymous

Same problem with AE and AME.

Mac Pro 5,1

OSX 10.11.6

CC 2015.5

Nvidia 780ti with Nvidia Web Drivers 346.03.15f01

A

alandini

Participating Frequently

You can remove the "Metal" folder from AE and AME as well. Same process as Premiere but with those app contents instead.

Tim Kurkoski

Adobe Employee

The After Effects team has a fix for this problem that we are currently testing.

Because this problem requires a specific hardware configuration (Mac computers with Nvidia GPU's), we want to test the solution with a wider variety of computers. That is to say, we want your help to test the fix.

I will be inviting anyone who has posted on this forum thread to a private prerelease program. Expect an email later today, please check your spam filter if you do not receive it. You are not required to participate in the program. If you do choose to participate, you will be required to agree to a non-disclosure agreement to join the prerelease program. All information in this prerelease program is considered confidential. Do not distribute or discuss the content of this prerelease program with anyone outside the prerelease program.

For those who have not yet posted in this thread but are experiencing the problem and want to help test the fix, please post on this thread or send me a private message, and I will invite you to the prerelease program, too.

r_m_hall

Inspiring

As an FYI - I also experience the kernel panic with all 3 apps (Premiere, AE and Media Encoder), on the following configuration:

Mac OS 10.11.6

Mac Pro 3,1 (Early 2008 dual quad core 3.2ghz Xeons)

Nvidia GeForce GTX 680 (2GB) with latest Nvidia 346.03.15f01 driver for 10.11.6 and CUDA 7.5.30

Can confirm that removing the metal folders allowed the apps to load without causing the kernel panic.

Tim Kurkoski

Adobe Employee

Thanks to everyone who sent me system information. I'd like to give an update on this problem and what we're doing to address it.

This problem occurs when After Effects CC 2015.3 (or Premiere Pro or AME) attempt to initialize Metal, Apple's GPU technology. (CC 2015.3 includes our first, initial support for GPU acceleration using Metal. Premiere Pro can utilize Metal for the Mercury Playback Engine, while After Effects uses it only for the new GPU-accelerated effects.)

On macOS 10.11.5, Metal is not enabled for Nvidia cards, as there was an issue that caused a GPU kernel panic, requiring a reboot. Only 10.11.5 and earlier were excluded, as that issue was fixed by Apple in the 10.11.6 update. Thus, on 10.11.6, Metal is automatically available for Nvidia cards. We have successfully tested such hardware.

This new problem with 10.11.6 is a different bug with the same result, a GPU kernel panic. It appears to be limited to certain combinations of Nvidia GPU's and Mac hardware. (We have seen the problem on a range of GPU's, but all cases we have seen so far are on Mac Pro 5,1 towers. We also have 5,1's with Nvidia GPU's that do not experience the problem.)

We have been able to reproduce the problem internally. I'd like to again thank those of you who contacted me with their system information, and particularly a local user with the right combination of hardware who let us examine his machine.

We are planning to release an update soon that will, once again, disable Metal for all Nvidia GPU's on all Mac hardware. You will still be able to use GPU acceleration in Premiere Pro and After Effects, utilizing CUDA (Premiere Pro only) or OpenCL, as is currently available on 10.11.5. We are working with Nvidia to resolve the problem for a future release.

Until the update that disables Metal for Nvidia GPU's is available, there are a couple of different ways that you can work around this.

If you have installed the Nvidia drivers for macOS, first see if changing the driver setting to the OS X Default Driver (via the Nvidia application in the macOS menu bar) avoids the problem. We have seen this work in at least one case. If you do not need the Nvidia driver installed at all, try uninstalling it.

The other workaround is to remove the Metal folder from the After Effects or Premiere Pro or AME application package, as described earlier in this thread.

Our apologies about the bug.

G

GarrettAEvans

Participating Frequently

Tempted to update on a 2013 MacPro with AMD FirePro D700, using MercGPUOpenGL.

From what I read, shouldn't be a problem, but what are your thoughts?

Vinay Dwivedi

Adobe Employee

Hi Garrett,

Yes, it is not a problem on AMD GPU's and nothing has been reported yet.

The problem is mainly noticed on 2010 MAC and below with NVidia GPU's.

//Vinay

Edward Fiebke

Participant

Hi alandini -

First, thank you for your thoughtful response.

I am running the latest drivers for the NVIDIA K5000, which I believe is 346.03.15f01. As mentioned, since updating to this driver (actually, since updating to OS X 10.11.6) things are "wonky", especially when attempting to manage the video card via its driver's software program via System Preference.

I wish I waited to update the operating system! All was well up until then. (Ugh!) At least my other audio and video programs are functioning as intended, despite updating to OS X 10.11.6.

I am seriously thinking about going back to OS X 10.11.5. It would be a potentially painful process, but everything seemed to be functioning well with this version. When I get some extra time, I will try deleting and re-installing the drivers to the video card and CUDA as suggested. (I've done it before.)

Again, thank you. . .

A

alandini

Participating Frequently

No problem!

Here's what I'd do to troubleshoot. It might be worth a shot to prevent rolling back your OS.

1) Reset NVRAM

How to Reset NVRAM on your Mac - Apple Support

2) Reset SMC

Reset the System Management Controller (SMC) on your Mac - Apple Support

3) Uninstall CUDA

easy way via terminal:

sudo rm /Library/Frameworks/CUDA.framework /Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist /Library/PreferencePanes/CUDA Preferences.prefPane /usr/local/cuda/lib/libcuda.dylib

sudo rmdir /System/Library/Extensions/CUDA /System/Library/StartupItems/CUDA

4) Uninstall Nvidia Drivers

System Preferences > NVIDIA Driver Manager > Updates > Open Uninstaller

5) Reset NVRAM

6) Reset SMC

7) Install Latest Nvidia Driver

NVIDIA DRIVERS Quadro & GeForce Mac OS X Driver Release 346.03.15

8) Install Latest CUDA Driver

CUDA Drivers for MAC Archive | NVIDIA

9) Reset NVRAM

10) Reset SMC

If your Mac Pro is 5 or so years old, I'd also swap the motherboard battery. It likely won't be what solves the problem, but it's good maintenance so you're not resetting the motherboard every time you power off. There are fake batteries on Amazon/Ebay so here's where I got mine...they're listed by Panasonic as an authorized retailer: BR2032 - PANASONIC BATTERIES - Battery, Lithium Polymer, 190 mAh, 3 V, 2032, 20 mm | Newark element14

Battery Replacement Instructions

https://manuals.info.apple.com/MANUALS/0/MA175/en_US/MacPro_Battery_DIY.pdf

You can also try Apple Hardware Test in case it's being cased by another issue. You might have trouble booting into this using the Nvidia GPU however.

Using Apple Hardware Test - Apple Support

Best of luck! Rolling back the OS would definitely solve it, but I'd assume with a K5000 you'd be able to get things running just fine on the latest updates.

Edward Fiebke

Participant

Gonna bookmark this and attempt to follow these directions this weekend (when I'm off from work).

On a positive note, I recently changed the battery this past early winter when I did my yearly "Clean Up the Mac Pro" thing, and remove all of the dust from . . . EVERYTHING inside. LOL!

Thank you for your time and thoughtful input.

Edward Fiebke

Participant

Hello - I am having (actually, I HAD) the same problem as the original poster and others were experiencing. My two screens would go black whenever I attempted to open either Premier Pro or After Effects (latest version of each). As instructed by Alandini, I went ahead and deleted the Metal Folder found in the Contents of both programs (and the Prelude CC program as well, by the way). Everything works again!

For the record, my video card is NVIDIA's Quadro K5000 (built specifically for the Mac Pro). Because (for good or for bad) I upgraded the operating system to OS X 10.11.6, I followed through with updating the driver to the Quadro K5000 accordingly. So, my happy computer has the latests operating system and the video card has the latest driver. (I have my complete computer system found in my User Profile.)

With this information in mind, I still have a couple lingering questions:

1) What was that "Metal Folder" that seemed to cause the video programs to crash? What added features (if any) was the contents of that folder meant to provide (now that the Metal folders are deleted)?

2) Anyone still experiencing issues with the NVIDIA-type video card with the latest driver (operating with the latest OS X 10.11.6)? I seem to be having issues. I am not able to choose the "Web Driver" option and have it remain activated after re-starting my computer. It always goes back to the "OS X Default Graphics Driver". This is new problem for me.

Thank you for any additional comments and/or insight to the issues we all seem to be experiencing, and thank you for answering my questions.

A

alandini

Participating Frequently

Edward Fiebke wrote:
1) What was that "Metal Folder" that seemed to cause the video programs to crash? What added features (if any) was the contents of that folder meant to provide (now that the Metal folders are deleted)?
2) Anyone still experiencing issues with the NVIDIA-type video card with the latest driver (operating with the latest OS X 10.11.6)? I seem to be having issues. I am not able to choose the "Web Driver" option and have it remain activated after re-starting my computer. It always goes back to the "OS X Default Graphics Driver". This is new problem for me.

1) Metal is a new graphics API from Apple. It can send processes to the GPU that OpenGL and CUDA can't, usually handled by your CPU. If you look at those files like StabilizerWarp.metallib I'd guess Metal is handling the Warp Stabilizer effect etc. I didn't isolate it to any single library file (I just removed everything), but my guess is it's an issue with Apple's Metal API talking to the latest Nvidia drivers...which means it's not an Adobe issue (unless they can disable Metal for certain system configs before the system panic).

2) Are you running driver 346.03.15f01? Perhaps uninstall CUDA and Nvidia drivers, then reinstall.

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