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Adobe Employee
PaulUu
Adobe Employee
October 23, 2018
Question

AE 16.0 Win Crash with Video Copilot Optical Flares

  • October 23, 2018
  • 8 replies
  • 11693 views

Through our Crash Reporter system, the AE team is tracking a crash in AE 16.0 (Adobe After Effects CC 2019) on Windows occurring in the Video Copilot Optical Flares plug-in. The crash seems to happen both when converting older AE projects to AE 16.0, and when applying the plug-in directly in a new AE 16.0 project.

We are working with the Video Copilot team to determine a cause, but have not yet been able to successfully reproduce it ourselves. One possible cause could that it's happening in an outdated version of the plugin.

If you are experiencing this crash, go to: VIDEO COPILOT | After Effects Tutorials, Plug-ins and Stock Footage for Post Production Professionals  and update to the current version.

Please let us know if this does or does not resolve the crash.

Thx!

Paul Uu

AE Quality Engineering

    This topic has been closed for replies.

    8 replies

    م
    ملا سجاد0101
    Participant
    January 11, 2022

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    م
    ملا سجاد0101
    Participant
    November 15, 2021
    The program has been working for me for 9 years, in better condition than before. I ask the company. Thank you

     

    D
    defaulttqma281qfrev
    Participant
    April 29, 2021

    i found a solution, just cut and paste the OpticalFlares.aex on other folder and open media encoder, once media encoder is open just paste  the OpticalFlares.aex again on the original folder and at this point i was able to export my video with the Optical Flare editing in it

      I
      imanolt51785433
      Participant
      November 12, 2018

      thaks with that update it works!!!yeii

      K
      kevind77789331
      Participant
      November 9, 2018

      I have this problem at present. I can't work with Video Copilot. I work with Ae CC 2019, i7 7700k and  RTX2080Ti.

      My version of the program is up to date.

      Sry for my bad english

      R
      Community Expert
      Rick GerardCommunity Expert
      Community Expert
      November 9, 2018

      Kevind...

      What OS? Have you updated the plug-in? It's working just fine for me.

      4
      4754simon
      Inspiring
      October 8, 2020

      VC is causing premiere to crash also.

      Using the most current version of VC + Premiere Pro 2020 + Windows 10

      T
      t.oominato
      Participant
      November 3, 2018

      I worried this issue and Update works well.

      thx.

      MaxAff
      MaxAff
      Participating Frequently
      October 26, 2018

      Followed the link you are providing, downloaded and re-installeded it, works well now.

      R
      Community Expert
      Rick GerardCommunity Expert
      Community Expert
      October 24, 2018

      I'm having no issues with Optical Flairs. OSX 10.14

      P
      Adobe Employee
      PaulUuAuthor
      Adobe Employee
      October 24, 2018

      Yes, we are only seeing this crash on Windows.

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