Skip to main content
JasonLanierBrown_FS
JasonLanierBrown_FS
Participant
February 7, 2023
Question

AE cannot import a .psd file without crashing

  • February 7, 2023
  • 3 replies
  • 312 views

I reinstalled After Effects and Photoshop without any luck on this one. When I go to import my .psd file in after effects, it just locks up on my mac and I get the rainbow wheel spinning forever.  It also says the application is not responding when I force quit the app.  This is an ongoing issue and I would appreciate anyone being able to help on this one.  Thanks!

 

My system:
2018 Macbook Pro 13inch

macOS Monterey Ver: 12.6.3

Processor 2.9 GHz 6-core Intel i9

32 GB of 2400 MHz DDR4 Ram

Graphics: Radeon Pro Vega 20 4GB

This topic has been closed for replies.

3 replies

nishu_kush
nishu_kush
Legend
May 22, 2024

I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
September 27, 2023

Hi @JasonLanierBrown_FS,

Thank you for reporting this issue and following up with the fix (and thanks for your patience). Would it be possible for you to share the CMYK .PSD file with us so that we could investigate why it would freeze After Effects? I would expect AE to show you a (hopefully helpful) error message and not to freeze.

 

AE's output is primarily RGB video and all pixel operations are also done in that RGB color mode, so CMYK support would be a bit of a long shot. If it would be valuable for you, please create an Idea in the Ideas section to see what customer support it may gather.

 

Cheers,

- John, After Effects Engineering Team 

    JasonLanierBrown_FS
    JasonLanierBrown_FSAuthor
    Participant
    September 27, 2023

    Turns out I figured this out.  The .psd file was in CMYK format.  After Effects will only import an RGB .psd file.  I had to convert it.  It wasn't easy however, because the color balance and other color adjustment layers looked awful in PhotoShop after I converted it. I improvised and got it (sort of) looking okay in PhotoShop, in RGB mode and After Effects was able to import the .psd file fine after that.  

    Would be nice if After Effects could handle CMYK .psd files...just sayin'

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices