Participant

Answered

Ae CC 2017 crashes when opening preferences

2017 release 14.0.1

previous releases wer fine! After updating to this version making new file, saving and then going to preferences lets Ae crash.

After starting again and loading the file last saved, message CUDA not supported.

Not going to perferences and opening older projects: A soundfile file .m4a is not supported anymore.

How do I solve this problem?

additional info:

Graficcars: GTX980

And yes, Ae was ok before the update!

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Correct answer Roei Tzoref

No. It did not help. It's still crashing when accessing Preferences.

14.1 that came out yesterday is supposed to resolve this.: https://blogs.adobe.com/creativecloud/after-effects-cc-january-2017-update-is-now-available/ so make sure you update your software.

Legend

try resetting your preferences - you do this upon launch, no need to go into the preferences

if you can't then go to \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]

and delete the preferences file

now launch Ae again

Participant

I don't have a AppData folder and also, the clt+alt+del doesnt work

Legend

the Preferences file is here:

(Windows) \Users\[user_name]\AppData\Roaming\Adobe\After Effects\[version]
(Mac OS) /Users/[user_name]/Library/Preferences/Adobe/After Effects/[version]

more about this bug is here:

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