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Question

AE crash report

Forum|Forum|6 years ago
March 9, 2019
2 replies
661 views

I have tried many methods such as reinstalling the program, rebooting the computer, updating to CC2019, and removing font.

But the crash report pops up with the message "Initializing MediaCore."

Please help me execute AE.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="After Effects" applicationVersion="16.0.1" build="48" source="Windows-Client">

<time year="2019" month="3" day="10" hour="0" minute="20" second="34" timeoffset="540" timezone="Â´Ã«Ã‡Ã‘Â¹ÃŽÂ±Â¹ Ã‡Â¥ÃÃ˜Â½Ãƒ"/>

<user guid="abe0cd3d-92bc-44f4-9e55-42193a28edcc"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="ko-KR" oslanguage="ko-KR" ram="12163" machine="Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz" model="Intel64 Family 6 Model 158 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2496 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCC8EF295F">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFCC8EF295F" symbolname="unknown"/>

<stackStatement index="1" address="0x00007FFCC4AF82F0" symbolname="clGetDeviceIDsFromDX9MediaAdapterKHR"/>

<stackStatement index="2" address="0x00007FFCC4AD1EFB" symbolname="clGetPlatformIDs"/>

<stackStatement index="3" address="0x00007FFCC5BF684C" symbolname="clEnqueueWriteBufferRect"/>

<stackStatement index="4" address="0x00007FFCC5BF9147" symbolname="clEnqueueWriteBufferRect"/>

<stackStatement index="5" address="0x00007FFD05A0986F" symbolname="RtlRunOnceExecuteOnce"/>

<stackStatement index="6" address="0x00007FFD028341BA" symbolname="InitOnceExecuteOnce"/>

<stackStatement index="7" address="0x00007FFCC5BF899C" symbolname="clEnqueueWriteBufferRect"/>

<stackStatement index="8" address="0x00000000106F1E7C" symbolname="GF::OpenCLModuleSources::AddKernelStrings"/>

<stackStatement index="9" address="0x00000000106F6E7F" symbolname="GF::OpenCLModuleSources::AddKernelStrings"/>

<stackStatement index="10" address="0x000000001064B1BB" symbolname="GF::Initialize"/>

<stackStatement index="11" address="0x0000000014AF31BF" symbolname="GK::Initialize"/>

<stackStatement index="12" address="0x000000000E52C592" symbolname="ae::prem::AudioConformUtils::AudioConformUtils"/>

<stackStatement index="13" address="0x000000000E53EB7F" symbolname="PREM_Birth"/>

<stackStatement index="14" address="0x0000000181E81EE4" symbolname="NIM_SetCmdName"/>

<stackStatement index="15" address="0x0000000181E15288" symbolname="CEggApp::BirthPkgGrpD"/>

<stackStatement index="16" address="0x0000000181E1F476" symbolname="CEggApp::IEggApp"/>

<stackStatement index="17" address="0x0000000181DCBE46" symbolname="CEggApp::CEggApp"/>

<stackStatement index="18" address="0x0000000181E4D54B" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>

<stackStatement index="19" address="0x00000001818B32F3" symbolname="AEWinMain"/>

<stackStatement index="20" address="0x0000000140002C38" symbolname="unknown"/>

<stackStatement index="21" address="0x00000001400038BD" symbolname="unknown"/>

<stackStatement index="22" address="0x0000000140003EDA" symbolname="unknown"/>

<stackStatement index="23" address="0x00007FFD05063DC4" symbolname="BaseThreadInitThunk"/>

<stackStatement index="24" address="0x00007FFD05A53691" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00000000312BEC90"/>

<register name="RBX" value="0x00007FFCA71B0D60"/>

<register name="RCX" value="0x0000000019AF4680"/>

<register name="RDX" value="0x0000000000001029"/>

<register name="RSI" value="0x0000000019AF4680"/>

<register name="RDI" value="0x00007FFCC8EF295F"/>

<register name="RSP" value="0x0000000000BFCED8"/>

<register name="RBP" value="0x0000000000BFCFE0"/>

<register name="RIP" value="0x00007FFCC8EF295F"/>

<register name="EFL" value="0x0000000000010206"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<dumpType>

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</crashreport>

This topic has been closed for replies.

Legend

Hi there,

Sorry to know that After Effects is crashing on you.

Would you mind sending the crash report by filling the details in the Crash Reporter? Your email address is absolutely necessary and I'd recommend that you fill details like what were you doing when After Effects crashed. We will take a look at the detailed report and suggest workarounds if any.

Thanks,

Rameez

Community Expert

Community Expert

Hello,

I do not understand the Hangul letters. Therefore, I am not sure about your specification. I would recommend you update the driver of the graphic card.