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tima24395840511e
Participant
May 12, 2022
Question

ae crash

  • May 12, 2022
  • 1 reply
  • 371 views

bonjour, j'ai un probleme avec after effects lorsque que j'ouvre l'application l'application ne marche pas car c'est ecrit "After Effect ne peut pas continuer: structure interne endomagée" pourriez vous m'aider s'il vous plait, merci. 

 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
May 12, 2022

Hi there!

Sorry about the crash. Have you tried resetting preferences? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

 

Let us know how it goes.

Thanks,

Kartika

T
tima24395840511eAuthor
Participant
May 12, 2022

Do you have others solutions, please ? thanks

T
tima24395840511eAuthor
Participant
May 14, 2022

Hi tima24395840511e,

 

Welcome to the community.

How to open After Effects - by clicking it's icon or by double-clicking a project file? What are your system specifications (CPU, GPU, RAM, OS version)? Are there any third-party plug-ins installed?

Looking forward to your response.

 

Thanks,

Nishu


Hello,

my system specifications is OS versions, and i don't have any plung-ins installed.

thank you for respond me ! i hope you can help me more. if your'e need more informations about what happenning just tell me.

See you soon.

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