ae crash

[tima24395840511e]

bonjour, j'ai un probleme avec after effects lorsque que j'ouvre l'application l'application ne marche pas car c'est ecrit "After Effect ne peut pas continuer: structure interne endomagée" pourriez vous m'aider s'il vous plait, merci. 

[Kartika Rawat]

Hi there!

Sorry about the crash. Have you tried resetting preferences? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

Let us know how it goes.

Thanks,

Kartika

[tima24395840511e]

I'm sorry but it still doesn't work.

[tima24395840511e]

Do you have others solutions, please ? thanks

[nishu_kush]

Hi tima24395840511e,

Welcome to the community.

How to open After Effects - by clicking it's icon or by double-clicking a project file? What are your system specifications (CPU, GPU, RAM, OS version)? Are there any third-party plug-ins installed?

Looking forward to your response.

Thanks,

Nishu

[tima24395840511e]

Hello,

my system specifications is OS versions, and i don't have any plung-ins installed.

thank you for respond me ! i hope you can help me more. if your'e need more informations about what happenning just tell me.

See you soon.

[nishu_kush]

Here's how you can find your system specifications: https://support.apple.com/en-us/HT203001

Feel free to share a screenshot.

Thanks,

Nishu

[tima24395840511e]

hello, i sent the screenshots.