ae crash

New Here ,
May 12, 2022 May 12, 2022

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bonjour, j'ai un probleme avec after effects lorsque que j'ouvre l'application l'application ne marche pas car c'est ecrit "After Effect ne peut pas continuer: structure interne endomagée" pourriez vous m'aider s'il vous plait, merci. Capture d’écran 2022-05-12 à 17.38.44.png

 

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Crash , Error or problem , Freeze or hang

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi there!

Sorry about the crash. Have you tried resetting preferences? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

 

Let us know how it goes.

Thanks,

Kartika

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New Here ,
May 12, 2022 May 12, 2022

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I'm sorry but it still doesn't work.

 

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New Here ,
May 12, 2022 May 12, 2022

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Do you have others solutions, please ? thanks

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hi tima24395840511e,

 

Welcome to the community.

How to open After Effects - by clicking it's icon or by double-clicking a project file? What are your system specifications (CPU, GPU, RAM, OS version)? Are there any third-party plug-ins installed?

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
May 14, 2022 May 14, 2022

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Hello,

my system specifications is OS versions, and i don't have any plung-ins installed.

thank you for respond me ! i hope you can help me more. if your'e need more informations about what happenning just tell me.

See you soon.

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Here's how you can find your system specifications: https://support.apple.com/en-us/HT203001

Feel free to share a screenshot.

 

Thanks,

Nishu

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New Here ,
May 18, 2022 May 18, 2022

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hello, i sent the screenshots.6B6BCC63-D318-4D56-8BA6-3C7F95185956_4_5005_c.jpeg747BF7D7-9223-493B-839E-1E24C058B0C3.png

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