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AE crashes Windows completely when I press on the taskbar

New Here ,
Oct 19, 2022 Oct 19, 2022

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Never had this problem before, it's only happening with After Effects.

 

AE 22.6

W11 22H2 22621.674

128gb ram

Ryzen 9 5950x

RTX3090

 

All of a sudden over the last 2 weeks AE has started to completely freeze and reboot my PC.

It always happens when I'm working on a project for a while, I'll click on any program on the taskbar and my PC will freeze, mouse won't move and keyboard doesn't work but music still plays. Eventually the screen will turn black and PC will reboot. I can reproduce this almost every time.

 

If I purge the RAM before I press the timeline then everything is fine. I think it's something to do with RAM usage buildup? I've left 12Gb for other applications.

I've updated all my GPU drivers and tried re-installing AE/resetting prefs. This only happens with AE

 

My CPU is not overclocked, and my GPU is underclocked.

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LEGEND ,
Oct 19, 2022 Oct 19, 2022

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Without any actual crash info we can't tell you much, but of course it's likely some sort of graphics driver crash. Check your event viewer.

 

Mylenium 

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New Here ,
Oct 21, 2022 Oct 21, 2022

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Hi,

 

It happened again and I have recorded the minidump file text after the reboot:

 

Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\M\Desktop\102122-11203-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22621 MP (32 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff807`53800000 PsLoadedModuleList = 0xfffff807`544133d0
Debug session time: Fri Oct 21 16:09:14.280 2022 (UTC + 1:00)
System Uptime: 1 days 0:36:42.529
Loading Kernel Symbols
...............................................................
................................................................
...............................................................
Loading User Symbols
Loading unloaded module list
......................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff807`53c280f0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffcd8d`31bb7830=0000000000000116
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff980b1ba2c010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff807742a0c20, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3358

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 11425

    Key  : Analysis.IO.Other.Mb
    Value: 30

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 38

    Key  : Analysis.Init.CPU.mSec
    Value: 264

    Key  : Analysis.Init.Elapsed.mSec
    Value: 29084

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 110

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x116

    Key  : Bugcheck.Code.Register
    Value: 0x116

    Key  : Dump.Attributes.AsUlong
    Value: 1008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0


FILE_IN_CAB:  102122-11203-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

BUGCHECK_CODE:  116

BUGCHECK_P1: ffff980b1ba2c010

BUGCHECK_P2: fffff807742a0c20

BUGCHECK_P3: ffffffffc000009a

BUGCHECK_P4: 4

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffff980b1ba2c010
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 0000000000000004

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffffcd8d`31bb7828 fffff807`66f3dc0e     : 00000000`00000116 ffff980b`1ba2c010 fffff807`742a0c20 ffffffff`c000009a : nt!KeBugCheckEx
ffffcd8d`31bb7830 fffff807`66eed9e2     : fffff807`742a0c20 ffff980b`145db010 00000000`00000080 ffff980b`145db0d0 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffffcd8d`31bb7870 fffff807`66ee564d     : ffff980b`145ce000 ffff980b`1d7a1040 ffff980b`145ceb50 ffff980b`145ceb50 : dxgkrnl!ADAPTER_RENDER::Reset+0x12a
ffffcd8d`31bb78a0 fffff807`66f3d365     : 00000000`00000100 ffff980b`1d7a1040 00000000`e57c28c0 ffff980b`294cf5c0 : dxgkrnl!DXGADAPTER::Reset+0x60d
ffffcd8d`31bb7950 fffff807`66f3d4c2     : fffff807`58b67310 ffff980b`1b28c000 00000000`00000000 fffff807`54549ac0 : dxgkrnl!TdrResetFromTimeout+0x15
ffffcd8d`31bb7980 fffff807`53a14f95     : ffff980b`1d7a1040 ffff980b`002a48a0 ffff980b`00000000 ffff980b`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x22
ffffcd8d`31bb79c0 fffff807`53b08887     : ffff980b`1d7a1040 00000000`000000ee ffff980b`1d7a1040 fffff807`53a14e40 : nt!ExpWorkerThread+0x155
ffffcd8d`31bb7bb0 fffff807`53c2c214     : ffffbd81`1725f180 ffff980b`1d7a1040 fffff807`53b08830 00000000`00000000 : nt!PspSystemThreadStartup+0x57
ffffcd8d`31bb7c00 00000000`00000000     : ffffcd8d`31bb8000 ffffcd8d`31bb1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  nvlddmkm+f70c20

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c89bfe8c-ed39-f658-ef27-f2898997fdbd}

Followup:     MachineOwner
---------

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Any solution from Topic starter?
I'm a paid Creative Cloud customer here.
Also when I switch AE to PR.
I already repaired my Windows 11 image at CMD > DISM
It is only AE. Everytime I use AE for 5 to 10 minutes. I need to alt+tab first and refresh desktop to avoid that Windows crash.

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Community Beginner ,
Nov 19, 2023 Nov 19, 2023

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I found a solution:
AE > Edit > Preferences > Memory and Performance > % CPU reserve > 30% instead of 10% (increase it)
AE > Edit > Preferences > Memory and Performance > RAM reserve > 20GB (mine is total of 48GB, in short, increase it)

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Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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Mine is OK now after tracking so many circumstances.
Also try to disable iGPU (integrated GPU) if you have,
looks like Windows 11 is too buggy not AE.
Sometimes I can't double click Time in taskbar to show calendar even without running AE (need DISM > restorehealth) to fix.

I hope your system is OK now because it is so distraction for a video editor to have this bug.

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