Skip to main content
Inspiring
May 8, 2012
Answered

AE CS6 WONT OPEN!!!! Last log message was: <140735275870560> <GPUManager> <2> Sniffer Result Code: 3

  • May 8, 2012
  • 4 replies
  • 83118 views
Please download the attached file to view this post
    This topic has been closed for replies.
    Correct answer EntouchGraphics

    I am experiencing the same problem.  To a certain extent I am pleased that I am not alone.

    I've clean installed the Production Premium Suite twice now.  Photoshop and Flash don't want to work.

    I'm running a Mac Pro with an ATI Radeon HD 5870 1024 MB.

    After effects failed, then worked, then failed before finally working!!!

    An Adobe Technician believes that it might be a RAM issue, because I was receiving a  "Exception Type:  EXC_BAD_ACCESS (SIGBUS)" report.

    I've spent a lot already.  Desperately hoping that I don't have to spend more.

    Any help from anyone would be most appreciated.

    By the way, FCPX, Motion, Compressor (even games) are running flawlessly!!


    Ok, I have fixed the issue and After Effects works great now! The issue was because I was using a PC Graphics Card in my Mac Pro... It is an ATI Radeon HD 5450 1GB by ASUS and it was not being reconized correctly.

    So here is the solution (THIS IS FOR AMD/ATI CARDS ONLY AND HAS ONLY BEEN TESTED WITH THE 5450):

    1. You need to first make a cloned backup of your drive. We will be playing with system files and I cannot say for all certainty that you'll be able to boot the system again, so make a copy to an external drive with Carbon Copy Cloner so you can later restore if everything goes wrong.

    2. You need to, if your not already, be on a fresh install of Mac OS X 10.8 Mountain Lion.

    3. We need to now figure out the Device ID, Vendor ID and code name of your graphics card. To do this open up System Information and look under Hardware > Graphics/Displays and Write down your Device ID and Vendor ID. My device is 0x68E1 and My Vendor is 0x1002. Now go to http://en.wikipedia.org/wiki/Ati_gpu#Comparison_table:_desktop_GPUs and search for your Graphics Card and Write down the Code name for it, mine is Cedar.

    4. Now we need to Download a tool called "Kext Wizard" and have it ready.

    5. Navigate Finder to /System/Library/Extentoins and copy AMDRadeonAccelerator.kext and ATIxxxxController.kext (Replace the "xxxx" with the series card you have, I have a 5450 so I used ATI5000Controller.kext, if you have a 6850 then use ATI6000Controller.kext and so on)

    6. Now Right Click on the ATIxxxxController.kext and select "Show Package Contents" Look inside the contents folder and open Info.plist with TextEdit. Inside of this document there are is a lot of code, look for the Phrase <key>IOPCIMatch</key> and following that should be a bunch of device ID's in between the "<string>" and "</string>". Now after the very last set of ID's, just before the "</string>" we will add our device ID along with our Vendor ID in this manor: 0x68E11002 (This is just Device: 0x68E1 + Vendor 0x1002 = 0x68E11002) and save that file.

    7. Now Right Click on the AMDRadeonAccelerator.kext and select "Show Package Contents", Look inside the contents folder and open Info.plist with TextEdit. Now be for we add that same ID to this file we need to know the Code Name to our Graphics Card, you should have wrote this down in step 3. Again mine is Cedar so we will be looking for the line <key>AMDCedarGraphicsAccelerator</key> if you have a Cayman code named car the look for <key>AMDCaymanGraphicsAccelerator</key> and so on. Under that a few lines you should yet again see IOPCIMatch with device ID directly below it. Put your in exactly the same as you did in step 6 and save the file.

    8. Now open Kext Wizard and hit Installation at the top, drag both of the .kext file on your desktop into the box and install (Make sure backup kexts is selected)

    9. Once step 8 is done hit ok then Maintenance at the top and check "Rebuild Cache" and hit execute. Once down hit ok and reboot, now hope for the best.

    If you cannot figure it out, Reply back here with a screen shot of System Information and what your card is and I will patch the files for you! Hope this helps! (To test if the fix worked or not try to open AE, if that fails try to open Chess or DVD Player, if they all fail then something didn't work right)

    4 replies

    Participant
    May 25, 2012

    For those running Hackintosh with ATI cards, this problem may cause by the framebuffer personality you chose. If the "personality" does not match your graphic card, OpenGL will not work. And you cannot open some applications like "DVD Player", "After Effects CS6"...

    To check your graphic card, you may go to "Apple logo" > "About This Mac" > "More Info". If you see the Graphics property displays something like "6xxx series" or "5000 series" instead of "6670 series" or "5700 series" (with more specific model number), the personality is wrong and framebuffer does not work correctly.

    If you want to know how to make framebuffer work, you may google it. Different ATI cards need different framebuffer personalities. (Tip: It involves editing boot flags.)

    Participant
    May 25, 2012

    BigMucho,

    I don't think the "adding boot flags" method will work on real Macs because most hackintosh use a different third-party bootloader called Chimera, which doesn't exist on real Macs.

    This post might be helpful:

    http://arstechnica.com/civis/viewtopic.php?p=21571717#p21571717

    I think you should try open the "DVD Player" application. If it crashes, it's the "automatic frame buffer" problem. (I read you pervious post, you said many video editing software didn't work on your machine, so I'm pretty sure it's the frame buffer problem.)

    At the end of that post, he talked about adding an EFI to the card's firmware. But I don't know how. But this post might help a bit:

    http://forums.macrumors.com/showthread.php?t=877441

    hernan aloise,

    You should go to /Extra and use a text editor to edit org.chameleon.Boot.plist. (For old versions of Chimera, it is com.apple.Boot.plist)

    Todd_Kopriva,

    For my case, the 11.0.1 update didn't fix the problem. (I felt happy when I saw the update, I thought it will fix the problem. But after updating, it still crashes. I was sad, started thinking about other possibilities that might cause the problem, the OpenGL, the GraphicsEnabler. Then, after googling many sites, I found the solution - setting the personality of the graphic card driver. So, the update won't fix the problem.)

    And as others mentioned before, graphic card drivers for ATI are built into OS X. You can't update the driver manually.

    EntouchGraphicsAuthorCorrect answer
    Inspiring
    October 13, 2012

    I am experiencing the same problem.  To a certain extent I am pleased that I am not alone.

    I've clean installed the Production Premium Suite twice now.  Photoshop and Flash don't want to work.

    I'm running a Mac Pro with an ATI Radeon HD 5870 1024 MB.

    After effects failed, then worked, then failed before finally working!!!

    An Adobe Technician believes that it might be a RAM issue, because I was receiving a  "Exception Type:  EXC_BAD_ACCESS (SIGBUS)" report.

    I've spent a lot already.  Desperately hoping that I don't have to spend more.

    Any help from anyone would be most appreciated.

    By the way, FCPX, Motion, Compressor (even games) are running flawlessly!!


    Ok, I have fixed the issue and After Effects works great now! The issue was because I was using a PC Graphics Card in my Mac Pro... It is an ATI Radeon HD 5450 1GB by ASUS and it was not being reconized correctly.

    So here is the solution (THIS IS FOR AMD/ATI CARDS ONLY AND HAS ONLY BEEN TESTED WITH THE 5450):

    1. You need to first make a cloned backup of your drive. We will be playing with system files and I cannot say for all certainty that you'll be able to boot the system again, so make a copy to an external drive with Carbon Copy Cloner so you can later restore if everything goes wrong.

    2. You need to, if your not already, be on a fresh install of Mac OS X 10.8 Mountain Lion.

    3. We need to now figure out the Device ID, Vendor ID and code name of your graphics card. To do this open up System Information and look under Hardware > Graphics/Displays and Write down your Device ID and Vendor ID. My device is 0x68E1 and My Vendor is 0x1002. Now go to http://en.wikipedia.org/wiki/Ati_gpu#Comparison_table:_desktop_GPUs and search for your Graphics Card and Write down the Code name for it, mine is Cedar.

    4. Now we need to Download a tool called "Kext Wizard" and have it ready.

    5. Navigate Finder to /System/Library/Extentoins and copy AMDRadeonAccelerator.kext and ATIxxxxController.kext (Replace the "xxxx" with the series card you have, I have a 5450 so I used ATI5000Controller.kext, if you have a 6850 then use ATI6000Controller.kext and so on)

    6. Now Right Click on the ATIxxxxController.kext and select "Show Package Contents" Look inside the contents folder and open Info.plist with TextEdit. Inside of this document there are is a lot of code, look for the Phrase <key>IOPCIMatch</key> and following that should be a bunch of device ID's in between the "<string>" and "</string>". Now after the very last set of ID's, just before the "</string>" we will add our device ID along with our Vendor ID in this manor: 0x68E11002 (This is just Device: 0x68E1 + Vendor 0x1002 = 0x68E11002) and save that file.

    7. Now Right Click on the AMDRadeonAccelerator.kext and select "Show Package Contents", Look inside the contents folder and open Info.plist with TextEdit. Now be for we add that same ID to this file we need to know the Code Name to our Graphics Card, you should have wrote this down in step 3. Again mine is Cedar so we will be looking for the line <key>AMDCedarGraphicsAccelerator</key> if you have a Cayman code named car the look for <key>AMDCaymanGraphicsAccelerator</key> and so on. Under that a few lines you should yet again see IOPCIMatch with device ID directly below it. Put your in exactly the same as you did in step 6 and save the file.

    8. Now open Kext Wizard and hit Installation at the top, drag both of the .kext file on your desktop into the box and install (Make sure backup kexts is selected)

    9. Once step 8 is done hit ok then Maintenance at the top and check "Rebuild Cache" and hit execute. Once down hit ok and reboot, now hope for the best.

    If you cannot figure it out, Reply back here with a screen shot of System Information and what your card is and I will patch the files for you! Hope this helps! (To test if the fix worked or not try to open AE, if that fails try to open Chess or DVD Player, if they all fail then something didn't work right)

    Participating Frequently
    May 22, 2012

    PLEASE HELP!  I have this exact same problem.  Everything else works fine—all of the CS6 apps.  Final Cut Pro X works fine.  The same machine was running After Effects CS4 just fine.  It's just AE CS6 that won't open. I called the helpdesk TWICE from Adobe and they told me that the "sniffer" was a "hack" and they couldn't help me.  That was it.  They were rude, short and abrupt.  I let them know that I haven't hacked anything and that I didn't install anything called "sniffer" and that I didn't know what it was.  They refused to help and literally told me that I was on my own and to "search Google for an answer."  How's that for customer service!

    Anyhow, I just reinstalled the entire Operating System.  I actually did a clean re-install—formatting the drive and starting from scratch.  The only thing I've loaded is AE CS6 and I still get the same crash!  So, there is no HACK!  This is a software issue with AE CS6.

    I am using a Mac Pro with an ATI Radeon 4800.  Please help.  I need to get back to work!

    Todd_Kopriva
    Inspiring
    May 22, 2012

    > I called the helpdesk TWICE from Adobe and they told me that the "sniffer" was a "hack" and they couldn't help me.  That was it.  They were rude, short and abrupt.  I let them know that I haven't hacked anything and that I didn't install anything called "sniffer" and that I didn't know what it was.  They refused to help and literally told me that I was on my own and to "search Google for an answer."  How's that for customer service!

    Please give me the case number for the case with Adobe Technical Support in which you were told that so that I can follow up with them.

    The sniffer is a piece of our code that determines OpenGL capabilities.

    The first thing that someone should tell you when you get such an error is to make sure that your graphics card drivers are up to date and to ask for details of your graphics card and the version numbers of the drivers isntalled for it.

    Participating Frequently
    May 22, 2012

    I don't have the first case # (I called twice).  The second case number was 183236391.  The representative's name was Shikah.  I can't remember the first person's name and the first one was the one which was rude, short, and abrupt.  However, they BOTH told me to search on Google for the answer.  The second person (Shikah who is referenced with that case number above) looked up the notes from the first call and just repeated what she saw in the notes—which was that "Sniffer is a hack and Adobe doesn't support any hacks.  I have to look on Google to find an answer or a way to un-install Sniffer."

    You have no idea how much time I've wasted with your help desk, your customer support line, and completely formatting my system to start from scratch just because your help desk had no idea what they are talking about.

    I'm not an angry person—I just want my workflow back.  All I want is to have After Effects working.  That's it.  Please help.

    Participating Frequently
    May 9, 2012

    Same exact problem.  If any one knows, please post the solution.

    Todd_Kopriva
    Inspiring
    May 9, 2012

    EntouchGraphics, it appears that this system is a "hackintosh".

    Is that the case? If so, that is not a supported hardware/software system for running After Effects CS6.

    Participating Frequently
    May 9, 2012

    Sounds weird... The only software "anti hackintosh" is the AE CS6?? Cmon... Cs5.5 works fine in all plataforms. There´s no solution Adobe?

    Mylenium
    Legend
    May 8, 2012

    The obvioius part is that there's an OpenGL problem. As to why this happens eludes me, but then again I'm not a Mac guy...

    Mylenium

    Participant
    May 8, 2012

    I download the openGL
    tell me how to use it?


    tnx

    Participating Frequently
    May 8, 2012

    ive got the same problem here. There´s no answer???!!!!