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Participant
June 4, 2021
Question

AE Dynamic Link in Premiere freezes and After Effects won't start

  • June 4, 2021
  • 2 replies
  • 573 views

I've been having this issue for over a week. The Dynamic Link from AE in my Premiere timeline would appear as offline. I try to link the media again, and when I do, it just freezes the program. I try to open AE, and it won't even open, it'd freeze on the launch art screen. I uninstalled and installed all of the apps, installed past versions, and nothing has changed. I have a powerful computer, with all of my drivers updated, including the graphics cards. It has delayed my work. 

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2 replies

OussK
Community Expert
Community Expert
June 11, 2021

try to uninstall everything using these tools https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html then do a fresh installation 

nishu_kush
Community Manager
Community Manager
June 4, 2021

Hi SAS-MIC,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS) so that we know what we're working with. Are you able to launch After Effects? Please try the following suggestions:

  1. Disable your firewall and antivirus and see if that brings any change.
  2. Reset the preference of After Effects and Premiere Pro.

Let us know if any of the steps help.

 

Thanks,

Nishu

SAS-MICAuthor
Participant
June 4, 2021

Windows 10 Pro 64bit 10.0.19043
64 GB RAM; i9-10900K 3.70 Ghz, 3696 Mhz processor, 10 Cores

2TB OS C Drive - 1.72TB Free

 

I already tried to disable the firewall/anti-virus and nothing. I did step 2 and nothing.

nishu_kush
Community Manager
Community Manager
June 7, 2021

Thanks for getting back. Could you create a new user account on your computer and try to use the Dynamic Link in it?

Let us know the results.

 

Thanks,
Nishu