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lapulga
Inspiring
November 10, 2023
Answered

AE Preview keeps freezing after opening layer.

  • November 10, 2023
  • 12 replies
  • 857 views

I have been using after effects for a month or so but i recently have been running into an error. Every time I open a layer panel, the preview freezes and it doesnt unfreeze until i save my projects, exit AE and go back into the project. I used to use AE 2022 and this bug would still happen, so I uninstalled it and got AE 2021. The bug is still here so i figure this must be something with my computer. 

 

My info: 64-bit operating system, x64-based processor, CPU: AMD Ryzen 5 5500U with Radeon Graphics. I have put a video for visual detail to explain what Is going on.

    This topic has been closed for replies.
    Correct answer lapulga

    Good news, I updated my drivers and everything is working fine! thank you for helping me

    12 replies

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    lapulgaAuthorCorrect answer
    Inspiring
    November 12, 2023

    Good news, I updated my drivers and everything is working fine! thank you for helping me

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      lapulgaAuthor
      Inspiring
      November 11, 2023

      Ive tried AE 2023 and its still not working. My AE is litterally broken. I cant use trackers, or anything. Oh btw whenever the layer glitch happens and its frozen, when I restart AE, if i open the layer, it shows a black screen.

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        November 10, 2023

        It'll turn off after 24 hours, or you can choose Help -> Enable Logging again (when it has a checkmark) to turn it off.

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          lapulgaAuthor
          Inspiring
          November 10, 2023

          How do i turn off logging? my bad

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            lapulgaAuthor
            Inspiring
            November 10, 2023

            Ok ill put it in a new post.

              J
              Community Manager
              jenkmeister17177426Community Manager
              Jenkmeister
              November 10, 2023

              We'll need a log file to see if there is more here we can help you with.

               

              Start AE

              Go to Help -> Enable Logging

              Restart AE

              Perform the actions that cause the issue

              Go to Help -> Reveal Logging File

               

              A few folders will open up. Find the "After Effects Log.txt" file and post it back to the forums. That should have some error messages that will help us understand what is going on.

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                lapulgaAuthor
                Inspiring
                November 10, 2023

                It doesnt matter what media it is, the comp gets frozen even if i delete the clip

                  nishu_kush
                  Community Manager
                  nishu_kushCommunity Manager
                  Community Manager
                  November 10, 2023

                  Hi lapulga,

                   

                  What's the source of the media? Are they downloaded from the Internet? Try transcoding them using Media Encoder before importing into After Effects.

                  Let us know if that brings any change.

                   

                  Thanks,

                  Nishu

                    S
                    SaturdaySeventh
                    Inspiring
                    November 10, 2023

                    I recommend you use version 2023 instead of 2024. I also have the same problem when using 2024. 

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                      lapulgaAuthor
                      Inspiring
                      November 10, 2023

                      btw the timeline works perfectly fine

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