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DavidM000
Participant
November 12, 2017
Question

AE takes forever to open (loads fonts for 2 minutes every time)

  • November 12, 2017
  • 5 replies
  • 2656 views

Anyone else having this issue? Never happened with any previous versions of AE, but ever since updating, AE loads every font one by one. Takes a full 2-3 minutes to open the program.

Running off 1TB of 2 M.2 Solid State Drives in Raid 0...  Shouldn't AE be loading in an instant?

Any help would be appreciated

This topic has been closed for replies.

5 replies

emirf7319996
emirf7319996
Participant
August 10, 2018

Hi friends.

I solve this problem by clicking few times on splash screen after i start AE.

Keep clicking untill splash register your clicking by freezing splash image.

After that AE should stop scaning for fonts and effects and start.

Hope this will help.

Regards.

EF

    sebastienh40855168
    sebastienh40855168
    Participant
    April 20, 2018

    Same for me (on win10), fonts load for ages. The last few updates gave me nothing but more worries! Stop releasing betas!

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 20, 2017

    Hi DavidM,

    Are you still facing this issue or do you need assistance? If so, please contact us. Here's how:

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    a453634634634
    Participant
    January 12, 2018

    i have same issue - it takes few minutes just loading fonts (latest version)

    seanphafer
    seanphafer
    Participant
    November 20, 2017

    I had this happening as well, I did a reinstall and it helped, but now it's scanning all the fonts again. Did you find a solution?

    Roei Tzoref
    Roei Tzoref
    Legend
    November 12, 2017

    Other Ae versions load fine? Try resetting your Ae preferences

    D
    DavidM000Author
    Participant
    November 12, 2017

    Thanks for the response, no luck. I tried "Press Ctrl+Alt+Shift (Windows) " and deleted the preferences, but same issue.

    Haven't had the issue in previous versions. In fact I was able to open and close an AE 2017 project while 2018 was still scanning the font drive

    Roei Tzoref
    Roei Tzoref
    Legend
    November 13, 2017

    complete uninstall? if this does not work I would contact costumer service and get this solved by a live agent via remote desktop.

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