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Guym20
Inspiring
December 4, 2016
Question

AE won't always update the view after changes

  • December 4, 2016
  • 4 replies
  • 3413 views

I just upgraded to AE 2017 and thought this problem will be solved, but it wasn't:

On some cases (like after I undo an action, skip a frame using "page up" or "page down", or even change properties of elements) - the view simply won't update, until I scrub the timline backward or forward.

I have my live-update on, and caps-lock are off.

Is anybody else experincing this as well?

Any way around this?

Thank you

Guy

This topic has been closed for replies.

4 replies

C
China5E6B
Participant
October 30, 2021

I just had this same thing happen and I've already uninstalled the software twice to try and fix it. I'm not sure how to ask for assistance either.

    shimi1622
    shimi1622
    Participant
    March 29, 2018

    I'm experiencing this issue the last couple of weeks.
    Did you manage to get it fixed?

      G
      Guym20Author
      Inspiring
      March 29, 2018

      Hi

      I've done multiple things that the support told me to do, and I'm not sure which one of them helped.

      The biggest thing was to update the AE version. I'm now on the latest version of 2017 and this issue doesn't happen there.

      If this still doesn't work, I suggest contacting support via chat and let them control your computer to resolve that

        O
        O_K_yeah
        Participant
        August 4, 2022

        Would you please share the list of things you tried? That would help a lot.
        Thank you in advance.

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        January 26, 2017

        Hi Guy,

        Did Roei's response assist you?

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        G
        Guym20Author
        Inspiring
        January 26, 2017

        I'm attaching a short screen recording showing an example of the problem:

        screen - YouTube

        This can occur in many different cases, but always happens after I type something (meaning - screen won't update if I just change a value by typing)

        My GPU is updated, I have a new AE so the Preferences are clean.

        Not sure what to do

          Roei Tzoref
          Roei Tzoref
          Legend
          January 26, 2017

          Thank you

          It didn't help, and it even messed up my existing projects. Objects are all over the place, characters are completely dismantled now.


          That's unfortunate, You can rename it back. I can only offer suggestions based on my experiance and common sense and there are no assurances of course. My next step would be to re-install. If everything is messed up, or not updating, I can't imagine how you could finish a project this way. you could use a previous version. I would contact costumer service and try to pin this down with a support agent.

            Roei Tzoref
            Roei Tzoref
            Legend
            December 4, 2016

            thought this problem will be solved

            this is not a common problem or a known issue with the updated versions of Ae releases. when did you first start experiencing this issue?

            I have not experienced this on my Win7 systems in any of Ae's versions. please show some full screenshots so we can rule down some obvious things that could be related to your specific setup? also specify some basic hardware and software information about your system

            also:

            1. make sure you are using 14.0.1 version

            1. make sure your GPU is up to date

            2. reset you preferences: Reset After Effects Preferences

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