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After Effect can't continue: Licensing error

New Here ,
Feb 10, 2021 Feb 10, 2021

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I have also the same problem in my after effects. I installiert After Effect 2020 in my Windows computer but i can't open it. By the way before i could open my after effect in an old version. The error is like below written. " After effects can't continue: Licensing Error. I have changed the language from german or english in my browser and my OS and adobe cloud. to chinese simple but it doesn't work...and i cant uninstall after effect in my computer now. I dont know why. QQ截图20210210160809.pngexpand image

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Community Expert ,
Feb 10, 2021 Feb 10, 2021

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Would you check the language option in Adobe cloud desktop tool?

 

https://helpx.adobe.com/creative-cloud/help/change-install-language.html

 

language1.jpgexpand image

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New Here ,
Feb 10, 2021 Feb 10, 2021

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yes i have changed the language in preference in adobe cloude in chinese simple. B7~`54~WK)X7M4Q{CDH$UVY.pngexpand image

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi iball17,

 

Thanks for reaching out.

Did you reinstall After Effects after changing the language in the Creative Cloud desktop app? If you're having trouble uninstalling it, use the Cleaner tool to remove it and reinstall it using the Creative Cloud desktop app.

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Feb 10, 2021 Feb 10, 2021

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hello, Nishu,

thank you for your suggestion. Using Cleaner tool I have uninstall After Effects and reinstall it again. But it shows the same error fenster.

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New Here ,
Feb 17, 2021 Feb 17, 2021

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I think there has something wrong in german language or chinese language between computer and after effect. But finally I have solved my problem by myself, after I have changed the language into english in all of my computer and after effect and adobe cloud.

Thank you.

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