After Effect Error:

[Adobe need transferring]

hello My name is Byron Stewart i am full Deaf and leftblind also i have message from that one After Effects Error. do you  know any have same that issue with that 

that Start when two week ago start happen start 

see image picture 

After Effects Error: Prferences files "adobe after Effects 22.4 prefs.text" contains an unexpected value online 492," "".(21::30)

[Byron Cortez]

Try this:

Reset the preferences:

Press Alt (Windows) or Option (Mac OS) while launching After Effects. You can release the Alt or Option key when the splash screen appears.

To reset preferences and plug-in cache at the same time, hold down Control-Shift-Alt (Windows) or Command-Shift-Option (Mac OS) while the application is starting. Release the keys when the splash screen appears.