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A
abdulaziza41181589
Participating Frequently
March 28, 2023
Question

After Effect hung \ freeze after clicking ( Preferences) WHY?

  • March 28, 2023
  • 2 replies
  • 2582 views

Hi there!

 

To make it short, the Adobe contact center has remoted my machine for 2 days and has applied all possible solutions and workaround to resolve the said issue but no luck!

 

and after a couple of trials, they asked me to create a new local account on my windows 11 OS .. and the issue was resolved with that new account!

 

the question is how to fix the problem on my account without creating new windows local account?

 

NOTE: I am sure the problem is from my windows profile but not sure where!

 

 

My PC information:

GPU: NVIDIA Quadro M5000 |  Driver Version 31.0.15.3141 | Driver date: 3/16/2023

RAM: 128 GB

After Effect Version: 23.3.0 ( Build 53 )

 

 

Thank you

 

2 replies

P
Peter_Parker0719
Participant
May 5, 2025

Restore to the default setting of yout NVIDIA Apps. It will definitely work.

Ishan Y
Community Manager
Ishan YCommunity Manager
Community Manager
March 28, 2023

Hey Abdul,

Welcome to the community. Sorry to hear you're experiencing this issue. Could you review this article and check if any of the steps fix the problem for you? Have you tried running After Effects as an Administrator? If you have any active third-party firewall or antivirus, try temporarily switching it off to see if that fixes the issue. Let us know how it goes.

 

Thanks,

Ishan

A
abdulaziza41181589Author
Participating Frequently
March 29, 2023

Hello Ishan,

 

Thank you for your feedback.

 

Yes, I have done all the mentioned steps in the articles as well as the adobe contact center has removed all the applications and then re-installed them again BUT I still have the same issue.

 

I have Norton Ani-Virus and I have turned it off but also the same 😞 but usually, any blockage from the app will notify me however no notification occurs while lunching After effect!

 

in addition, for the other local account, all apps working fine and an ani-virus are active as well!

 

I am sure my local windows user account has a certain file causing this! 

 

I will be waiting for a solution team,....

Thank you!

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
March 30, 2023

Hi abdulaziza41181589,

 

Does it hang only when clicking Preferences? Does it work fine with all the other menus? Could you try closing the Character panel and see if that brings any change? Also, does Running After Effects as administrator help?

Let us know.

 

Thanks,

Nishu

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