Skip to main content
marcust45468597
marcust45468597
Participant
May 31, 2023
Question

After Effect keeps crashing

  • May 31, 2023
  • 3 replies
  • 439 views

Suddenly the program crashes when I'm working on a project where the only option is to send a report or not and regardless of what you choose, the app closes down and all the work you've done after saving the project is lost. When I open the project again, I get a bunch of different message boxes where, among other things, it recommends starting in safe mode. I've tried updating the app, updating the computer, lowering the render quality and resolution in the project, reducing the file size of the clips I use, but nothing helps. What can I do? Premiere Pro has also started to crash in the middle of a project and then nothing was saved. I work on a MacBook Air. Thanks in advance!

This topic has been closed for replies.

3 replies

ShiveringCactus
Community Expert
ShiveringCactusCommunity Expert
Community Expert
June 2, 2023

In my experience, crashes like you're describing are connected to an effect which is using the graphics card.  It might be trying to do something like load in an extra file which it can't find / process and then the GPU times out and AE is forced to close.

Two things you can try:

  • In File > Project settings switch to Software Render only
  • In Edit > Preferences > Import, uncheck Enable Hardward Accelerated decoding
J
Community Manager
jenkmeister17177426Community Manager
Jenkmeister
June 1, 2023

Would you be able to zip up all the files and project and send them to me to see if I can reproduce the issue? I'm not finding any crash reports that have been sent in connected to the email address you're using here on the Forums so hard to know what the crash actually is. 

J
Community Manager
jenkmeister17177426Community Manager
Jenkmeister
May 31, 2023

Did you upgrade your OS recently?

Make any other hardware changes?

Change any system preferences?

Install any plugins?

Did you try Safe Mode? 

marcust45468597
marcust45468597Author
Participant
June 1, 2023

Yes I have upgraded my OS to the latest version, not any hardware or system preferences changes or installed any new plugins I think 🤔 🤔 I've tried safe mode but unfortunately that doesn't help

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices