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After effect not saving

Community Beginner ,
Apr 13, 2017 Apr 13, 2017

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I have been using after effects all day and its been fine, saving was fine.

but now all of a sudden the application wont save, i go to file save, click on save and nothing happens.

same with save as, once i click the option the menu just disappears and nothing happens.

I have restarted my machine and switched between apps and nothing is working, i have even started a new after effects document and it will just not save.

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correct answers 1 Correct answer

New Here , Jun 29, 2022 Jun 29, 2022
This happened to me. I'd open it and do a little thing and try and save and it would work, but then I would do a bunch of stuff and all File > things like save, import etc stopped working. Reset my computer etc etc and would start working again and same thing would happen. Redid the same thing 5 times.  I fixed it by emptying my cache (which was full) 

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LEGEND ,
Apr 13, 2017 Apr 13, 2017

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Very disturbing. 

try to save to the desktop and see.

What exact Ae version?

what exact Os version?

any special software that you installed on your computer that can cause permission issues?

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Community Beginner ,
Apr 13, 2017 Apr 13, 2017

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HI thanks for the reply.

its version 14.1.0.57

im on windows 10, i have not installed anything in a while.

like i said after effects has been running perfect all day until now.

when i choose to save as, it does not give me the option to choose where i want to save. as soon as i click on save or save as the options dissaper

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LEGEND ,
Apr 13, 2017 Apr 13, 2017

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I would reset the preferences and if that does not help I would reinstall.

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Community Beginner ,
Apr 13, 2017 Apr 13, 2017

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just reset and reinstalled, still the same.

if it does not fix im going to get my money back from adobe. not paying for broken software.

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LEGEND ,
Apr 13, 2017 Apr 13, 2017

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If you are done here in the forums, you could contact costumer service and resolve this via remote desktop with a support agent. Don't forget to fill us in on what solved it.

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Enthusiast ,
Apr 13, 2017 Apr 13, 2017

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Are the Save and Save As... menu items greyed out or normal colored? That will help establish the troubleshooting path.

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Community Beginner ,
Apr 13, 2017 Apr 13, 2017

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they are normal coloured, when i click it looks like it registers but just wont do anything.

even when i just cross the application off, it asks me to save. i then click save but the app closes without saving anything.

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Enthusiast ,
Apr 13, 2017 Apr 13, 2017

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Here is a script I just wrote for you which will try to save your project programmatically. Save the following text to a file with a .jsx extension, like "save.jsx". To execute the script, go to File -> Scripts -> Run Scripts File... and type the filename you saved the script as. If it works it'll save your project to a file named "testsave.aep", probably in the save directory as where you saved the script to. Please report whether or not it works.

{

var newFile = new File("testsave.aep");

app.project.save(newFile);

}

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New Here ,
Dec 15, 2020 Dec 15, 2020

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Tried this technique but even the run script file option doesn't open the dialog box. Super strange

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Adobe Employee ,
May 23, 2017 May 23, 2017

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Hi GregA,

Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

Thanks,

Kevin

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Community Beginner ,
Jul 29, 2020 Jul 29, 2020

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I have been using AE for ages and this happened to me for the first time yesterday. I lost a week of work.

 

Today I just redid about half that work, and AE started going slow so I tried to save and quit but now it won't even SAVE, AND it won't quit unless I force quit. Incredibly disturbing that I could lose all this time and effort. I don't know how to fix it.

 

Help me someone please!

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Community Beginner ,
Aug 19, 2020 Aug 19, 2020

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I'm having this problem as of today (Aug. 19th 2020) as well.  The project simply will not save.  I don't know what's going on.  It also will not let me close the program either.  I had to do a crappy, screen recording to get a "export" of my project so I don't completely loose proof everything I've created.  Adobe, what is wrong with your company??  I've never experienced as many insane issues with so many products from on paticular company as I have with Adobe software. 

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Community Beginner ,
Aug 19, 2020 Aug 19, 2020

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Sorry for your loss. I had this exact - and wicked frustrating - problem a couple weeks ago. Tried everything, nothing worked. It was maddening. What I ultimately had to do was quit, lose all my work, download the latest update of AE, and THEN it started saving again. AFTER I lost all my work, which I had to redo every part of. The moment I notice this problem again in the future, the first thing I'm doing is downloading the program immediately.

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New Here ,
Dec 15, 2020 Dec 15, 2020

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This has also been happening to me a couple of times now. Usually it just magically starts working the next time, or when I restart my computer. Same with Photoshop! Would be good to have these save issue fixed cuz it's a real bummer.

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Longtime After Effects user (20+ yrs), never encounter this issue where it will not save project. Threw me a major curveball end of day yesterday because I didn't even realize it wasn't saving either my manual saves (I'm pretty consistent about manually saving every 15-20 minutes) or auto saves... even though the ususal prompt window was appearing and telling me it was saving. Did my usual Command-S and Command-Q end of day and was confused why AE was still open this morning. Shrugged it off, did a bunch of work then realized after a 'Save', then noticed the block in upper left red close button indicating file was unsaved. Ended up Force Quitting and lost about a combined 3 hrs work.

 

ANYWAY this is all leading up to say... I did the handoff to Encoder 'workaround Save'. Wanted to share a shortcut to finding file in Temp window short of going thru Terminal. You can right click Project Name in ME cue and there is a 'Reveal Source File' option that'll take you to the temp fiile.

shortcut.png

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Community Beginner ,
Jan 05, 2022 Jan 05, 2022

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There is a hack for saving your file.

(if “add to media encoder” option works)

 

If yes, you can get your updated AE file in “Projectname_AME” folder.

(Auto-save folder created before render by ME)  near your main AE file location.

 

Saved my own work by patiently trying every option, and this :up_arrow: worked. 

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Thank you for this! I was about to lose work when I found this hack 🙂

 

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New Here ,
Jun 08, 2022 Jun 08, 2022

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Oh please god let this work... Can you be a little more specific about how to find this auto-save folder? I was able to add to media encoder, but don't see any auto-save folder. Is it hidden and if so is there a way to reveal it? I'm on a mac running Monterey 12.3.1 and Adobe CC fully updated.

 

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Hi,
There will be a folder ‘projectname_AME’ near your after effect file location.


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New Here ,
Jun 14, 2022 Jun 14, 2022

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You're a lifesaver! Worked for me as well!

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New Here ,
Jan 04, 2021 Jan 04, 2021

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Hi Guys, It's 2021 and I just had the same problem. I was working on my animation this morning and as soon as I tried to save the project nothing happens. I tried Save as copy and tried other different ways but nothing working anymore. Although AE working fine and other extensions too. It's just shortcuts are not working and I am not able to save anything.

I need to restart my mac now and lose all the work.

SUPER FRUSTRATING.

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Engaged ,
Jan 04, 2021 Jan 04, 2021

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THIS MIGHT HELP AS A WORKAROUND!

If you are able to export to media encoder...

 

I exported an UNSAVED COMP to media encoder render queue.... this then made an After Effects project file in the temp folder 

 

(show hidden files first);

C:/Users/YOUR COMPUTER USERAME/APP DATA/LOCAL/TEMP 

(OR just type %appdata% into the file path bar)

 

You will find there a folder with AE project files ... but they will only contain the one comp being exported so export each comp you have through AME seperately to make sure they at least show up here esoecially if saveing is not working for now.

 

(If you had previously saved the project this temp file will show up beside that project file but media encoder shows a filepath to where it is)

 

20210104_135220.jpg

 

 

 

 

 

 

 

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New Here ,
Jan 11, 2021 Jan 11, 2021

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THANK YOU so much. This workaround totally worked! You're a life saver!

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Engaged ,
Jan 11, 2021 Jan 11, 2021

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Huzzahh! 🤣 Sweet. Im having too much trouble with this After Effects, nothing seems to work properly, I hope CS6 is still available.

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