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태
태훈5F95
Participant
July 6, 2021
Question

after effect preview not work

  • July 6, 2021
  • 1 reply
  • 234 views

I use Ae 2018

preview is not work. when I start preview, audio is play but video is not work.

and I have to press caps lock twice to see the applied effect.

I romove all cash and reinstell but it didn't solved

This topic has been closed for replies.

1 reply

Mylenium
Mylenium
Legend
July 6, 2021

Without any info about your system, preview settings, contents of the project and so on we can't tell you much. The usual standard stepps apply: Update your system's graphics driver, check the hardware acceleration settings. Anything beyond that will require specific information.

 

Mylenium

태
태훈5F95Author
Participant
July 6, 2021

I use intel uhd620 and 16gb ram, and I update all driver.

it work few times, but 2-3time later, preview video is not work 

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
July 6, 2021

Hi 태훈5F95,

 

Do you have a dedicated graphic card installed on your computer? If not, consider lowering the preview resolution.

If that's not the case, please check if it's happening in all the projects or a particular one? Also, try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know how it goes.

 

Thanks,
Nishu

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