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dinoz82287123
Participant
April 10, 2019
Answered

After Effects 16.1 slower and Adobe Media Encoder 2019 does not work well

  • April 10, 2019
  • 6 replies
  • 2445 views

Hi, after upgrading to After Effects16.1, the software is much slower and Adobe Media Encoder 2019 does not work well, indeed the video encoding does not start. What can I do?

Thanks for any reply.

    This topic has been closed for replies.
    Correct answer fredriks34666490

    The problem is solved - I think it was some error with my computer. Now it works perfectly. Thanks for help!

    Fredrik

    6 replies

    R
    rasmusk11304181
    Participant
    May 20, 2019

    Same issue! Feel like cache is stuck or something. Playback is super slow although my cache limit is set to 250 GB and 30GB is full. After restarting After Effects it works faster for some time and then it goes slow again. i7 7700HQ, 32GB RAM, 1050 GTX and 970 evo plus 1TB SSD.

    M
    matteociaociao
    Inspiring
    May 20, 2019

    hello! what was you previous version of after effects?

    fredriks34666490
    fredriks34666490
    Participating Frequently
    May 20, 2019

    Hi, I don´t know which version I had before. Might have been 16.1.

    Can I find out somehow?

    When I click Apps/After Effects/Manage/Other versions I get 16.1, 16.0.1, 16.0, 15.1.2 if that gives any clue.

    Best

    Fredrik

    fredriks34666490
    fredriks34666490Correct answer
    Participating Frequently
    May 20, 2019

    The problem is solved - I think it was some error with my computer. Now it works perfectly. Thanks for help!

    Fredrik

    fredriks34666490
    fredriks34666490
    Participating Frequently
    May 20, 2019

    It would be great if you can help me!

    How can I render my animations in Media Encoder?

    Thanks in advance!

    Fredrik

    fredriks34666490
    fredriks34666490
    Participating Frequently
    May 16, 2019

    Hi, I have same problem. Not possible to render in Media Encoder from After Effects 16.1.1.

    How can I solve it?

    Fredrik

    Rameez_Khan
    Rameez_Khan
    Legend
    May 17, 2019

    Hi Fredrik,

    Please help me understand this better. Does Media Encoder launch but the AE file doesn't show up in the queue or does Media Encoder not launch at all?

    We'd also need to know more about your computer. (OS/Memory/CPU)

    Which version of AME is installed in your computer?

    Looking forward to hear back from you.

    Rameez

    fredriks34666490
    fredriks34666490
    Participating Frequently
    May 17, 2019

    Hi Rameez,

    Yes that is the case - Media Encoder is launching but the AE file doesn´t show up in the queue.

    My version of After Effects: 16.1.1 (Build 4)

    Media Encoder: 13.1 (version 173).

    Computer:

    Mac OS High Sierra

    Mac Book Pro (15 inch 2017)

    Memory: 16Gb 2133 MHz LPDDR3

    Processor: 2,8 GHz Intel Corei7

    Best

    Fredrik

    Rameez_Khan
    Rameez_Khan
    Legend
    May 14, 2019

    Hi dinoz,

    Were you able to contact support and resolve the problem?

    Let us know if you still need help.

    Rameez

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 10, 2019

    Sounds odd. Can you please contact our agents for 1-1 support? Adobe Help Center

    Thank You,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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