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After Effects 17.1.2 won't open on Macbook Pro – app icon bounces then disappears

New Here ,
Jul 24, 2020 Jul 24, 2020

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Hi all,

I have a brand new MacBook Pro running Catalina (10.15.4) and the whole Creative Suite. All programs are running fine except After Effects, when I open the application the app ion appears in the dock, bounces then disappears. No launch screen, no error messages. Tried uninstalling and no luck.

 

2 week old laptop and up to date software, not sure what can be the problem? I have no firewall/virus software installed, but am running Microsoft Office… Can that have an effect?

 

Any help much appreciated!

 

Richard

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Adobe Employee ,
Jul 24, 2020 Jul 24, 2020

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Hi Richard

 

Sorry to hear about your issue.

Please check out the following article and try the suggestions mentioned in it: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/106841...

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Jul 24, 2020 Jul 24, 2020

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Unfotunately none of them have worked. All permissions seem to be in order but it's still not launching. Any other ideas?

 

Richard

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Adobe Employee ,
Jul 31, 2020 Jul 31, 2020

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Sorry for the delay in response. Could you try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Aug 10, 2020 Aug 10, 2020

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It's still not working I'm afraid. All permissions are set to read and write, and I cannot reset preferences as nothing launches when I click the icon, it just bounces a couple of times then closes down again.

 

 

 

 

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New Here ,
May 04, 2022 May 04, 2022

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did you ever find a solution. I have the same poblem 

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New Here ,
Jun 19, 2022 Jun 19, 2022

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did you manage to fix it? i'm still struggling

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New Here ,
Jun 22, 2022 Jun 22, 2022

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For me personally, I did not buy the product if you know what I am taking about so I believe AE found it and stopped me from accessing the app so I deleted it and redownloaded it again from someone else. 

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