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Participant
January 19, 2021
Question

After Effects 17.6: Error: "itemH cannot be NULL" when using "New Project" Template File.

  • January 19, 2021
  • 3 replies
  • 6697 views

After updating to 17.6, AE upon launch started showing an error:
After Effects error: internal verification failure, sorry! {itemH cannot be NULL}
( 5027 :: 77 )
I tracked the problem down and found out that this is only happening when I choose to load a template file via Preferences->New Project. 

My template file is nothing but 5 or 6 empty folders (please see attached). 
First I thought that this is because the template file I always use was created in an older version of AE so I re-built this template using 17.6 but still the error persists. 

If I disable "New Project loads Template" Checkbox in Preferences the problem goes away.

Notes: 
#1. The above does not affect my workflow but it's rather annoying seeing an error every time I open AE. 

#2. After AE is already open File->New->New Project does not produce the error message, so only on AE startup.

I would appreciate any suggestions on how to fix this and hopefully avoiding re-setting AE prefs since my workspace is a carefully crafted delicate rainforest adapted tp my muscle memory : )


This topic has been closed for replies.

3 replies

Participant
February 13, 2023

the solution for me was to close the red giant maxon open tab ...and the error is gone

Participant
February 24, 2022

fixed it by loggin in on creative cloud and went to the font tab and disabled all the fonts issues. (they have refresh icon beside them).

Participant
January 13, 2022

I have this error message (5027::20)  just with textlayers.

i opened a new document and write in a new textlayer to show this problem and made a screenshot attached.

whats wrong here???

Please help me, i cant work at all whit this message.

 

Participant
January 14, 2022

Same error (5027::20) with text layers.

I'm Getting MAD

 

Participant
February 5, 2022

I've got the same error on text layers, really affects my workflow since i cannot complete any project, new admin does not work.


Do you work with RedGiant Plugins?

1. I deinstalled After Effects

2. I deinstalled all RedGiant/Maxon Plugins

3. I reinstalled After Effects

4. I reinstalled all RedGiant/Maxon Plugins

Now everything works fine. 

 

Just exporting via mediaEncoder causes an error warning: Universe* Runtime error

(*Universe, the plugin from RedGiant)

but there is a workaraound in an other channel here. now i had to do this and hopefiully everything in export works again.