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Participant
Jan 19, 2021 3:08 PM UTC
Question

After Effects 17.6: Error: "itemH cannot be NULL" when using "New Project" Template File.

After updating to 17.6, AE upon launch started showing an error:
After Effects error: internal verification failure, sorry! {itemH cannot be NULL}
( 5027 :: 77 )
I tracked the problem down and found out that this is only happening when I choose to load a template file via Preferences->New Project. 

My template file is nothing but 5 or 6 empty folders (please see attached). 
First I thought that this is because the template file I always use was created in an older version of AE so I re-built this template using 17.6 but still the error persists. 

If I disable "New Project loads Template" Checkbox in Preferences the problem goes away.

Notes: 
#1. The above does not affect my workflow but it's rather annoying seeing an error every time I open AE. 

#2. After AE is already open File->New->New Project does not produce the error message, so only on AE startup.

I would appreciate any suggestions on how to fix this and hopefully avoiding re-setting AE prefs since my workspace is a carefully crafted delicate rainforest adapted tp my muscle memory : )


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20 replies

Participant
Feb 13, 2023 9:52 AM UTC

the solution for me was to close the red giant maxon open tab ...and the error is gone

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Participant
Feb 24, 2022 6:12 AM UTC

fixed it by loggin in on creative cloud and went to the font tab and disabled all the fonts issues. (they have refresh icon beside them).

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Participant
Jan 13, 2022 5:48 PM UTC

I have this error message (5027::20)  just with textlayers.

i opened a new document and write in a new textlayer to show this problem and made a screenshot attached.

whats wrong here???

Please help me, i cant work at all whit this message.

 

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Participant
Jan 14, 2022 4:30 PM UTC

Same error (5027::20) with text layers.

I'm Getting MAD

 

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Participant
Jan 14, 2022 6:51 PM UTC

if you are wirkeng on pc, creat a new admin and this message is gone. Therefore you have to make a tone of work to install all Plugins and stuff;) this is a Adobe Support solution 

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