After Effects 17.6: Error: "itemH cannot be NULL" when using "New Project" Template File.

New Here ,
Jan 19, 2021 Jan 19, 2021

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After updating to 17.6, AE upon launch started showing an error:
After Effects error: internal verification failure, sorry! {itemH cannot be NULL}
( 5027 :: 77 )
I tracked the problem down and found out that this is only happening when I choose to load a template file via Preferences->New Project. 

My template file is nothing but 5 or 6 empty folders (please see attached). 
First I thought that this is because the template file I always use was created in an older version of AE so I re-built this template using 17.6 but still the error persists. 

If I disable "New Project loads Template" Checkbox in Preferences the problem goes away.

Notes: 
#1. The above does not affect my workflow but it's rather annoying seeing an error every time I open AE. 

#2. After AE is already open File->New->New Project does not produce the error message, so only on AE startup.

I would appreciate any suggestions on how to fix this and hopefully avoiding re-setting AE prefs since my workspace is a carefully crafted delicate rainforest adapted tp my muscle memory : )


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Community Beginner ,
Jan 13, 2022 Jan 13, 2022

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I have this error message (5027::20)  just with textlayers.

i opened a new document and write in a new textlayer to show this problem and made a screenshot attached.

whats wrong here???

Please help me, i cant work at all whit this message.

 

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Same error (5027::20) with text layers.

I'm Getting MAD

 

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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if you are wirkeng on pc, creat a new admin and this message is gone. Therefore you have to make a tone of work to install all Plugins and stuff;) this is a Adobe Support solution 

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi _Justplay_,

 

Sorry for your issue.

Could you try Roger Fehlbaum's suggestion and let us know if it brings any change?

Looking forward to your response.

 

Thanks,

Nishu

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Community Beginner ,
Jan 24, 2022 Jan 24, 2022

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New Admin created, same error

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New Here ,
Jan 27, 2022 Jan 27, 2022

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I've got the same error on text layers, really affects my workflow since i cannot complete any project, new admin does not work.

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Yes it is a struggle - absolutely killing me

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Community Beginner ,
Feb 05, 2022 Feb 05, 2022

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Do you work with RedGiant Plugins?

1. I deinstalled After Effects

2. I deinstalled all RedGiant/Maxon Plugins

3. I reinstalled After Effects

4. I reinstalled all RedGiant/Maxon Plugins

Now everything works fine. 

 

Just exporting via mediaEncoder causes an error warning: Universe* Runtime error

(*Universe, the plugin from RedGiant)

but there is a workaraound in an other channel here. now i had to do this and hopefiully everything in export works again.

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New Here ,
Feb 05, 2022 Feb 05, 2022

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I also found a fix a couple days ago. Yes, actually related to RG but the VFX suite. To fix/get past the error i had to make sure i didn't have any RG:VFX Dashboard from SuperComp open while editing text and it fixed my issue. It is indeed caused by that ( on my end ). As for the Media Encoder issue i recommend just downgrading to 22.0 since the latest has that issue Premiere had. ( it's not yet fixed it seems )

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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Thanks alot HoratiuN!

 

This fixed the problem for me. RedGiant plugins can be a pain sometimes.

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Explorer ,
Feb 09, 2022 Feb 09, 2022

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Thanks HoratiuN. Reinstalling RG/Maxon Plugins didnt helped but closing VFX SuperComp window worked!

You just saved my deadline 😄

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New Here ,
May 03, 2022 May 03, 2022

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eu fiz o mesmo e resolveu

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New Here ,
Mar 24, 2022 Mar 24, 2022

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This one worked for me, it's very frustrating when the solution was that simple all along!

Thank you so much 

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New Here ,
Aug 02, 2022 Aug 02, 2022

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LATEST

just uninstall after effect and reinstall it ....,problem has fixed

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New Here ,
Mar 02, 2022 Mar 02, 2022

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我似乎发现了真正的解决办法。

我发现我在默认工作区下工作时不会出现这个错误,当我使用我的自定义工作区时才会出现这个错误。可以尝试以下方法:

重开AE>>Window>>Workspace>>Eidt Workspaces>>删除当前自定义工作区>>重新自定义工作区。

我认为可能是新版After Effects在使用从旧版AE继承的工作区时,会引发某些问题导致5027:20代码。

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New Here ,
Mar 02, 2022 Mar 02, 2022

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I think I've found a real solution.

 

I found that this error did not occur when I was working under the default workspace, but only when I was using my custom workspace. Try the following:

 

After Effects >>Window>>Workspace>>Eidt Workspaces>> Delete the current custom Workspace>> Redefine the custom Workspace.

 

I think it's possible that the new Version of After Effects is causing some problems with the 5027:20 code when using the workspace inherited from the previous version of AE.

 

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Enthusiast ,
Jun 02, 2022 Jun 02, 2022

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this has been driving me bonkers for a while. 

 

+1 closing supercomp window saved the day. 

 

thanks

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New Here ,
Feb 23, 2022 Feb 23, 2022

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fixed it by loggin in on creative cloud and went to the font tab and disabled all the fonts issues. (they have refresh icon beside them).

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