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id1742894
Participant
December 1, 2018
Answered

After Effects 2019 Crashes every time

  • December 1, 2018
  • 12 replies
  • 47994 views

Hey!

i don't know why, but every time i try to launch AE  2019 on my WIN 10 it crashes with this massege:

After Effects error: Crash in progress. Last logged message was: <8732> <Scripting <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects CC 20191 Support Files Scripts\Startup command Line Render.jsx

i tried to uninstall an re-install AE, and restarting my computer.. that all the weapons i got

anyone has an idea?

thanks

    Correct answer id1742894

    Okay, i figured it out, after a lot of tries, i simply uninstalled AE 2019, and moved the whole "Adobe After Effects CC 2019" folder from:

    C:\Program Files\Adobe

    (not sure where is the parallel folder on OSX)

    and i installed it again. that's it.

    in the process i was chating with Adobe agent for help, and they said that method works...

    here's the transcript of the chat:

    Shrayanka: Hello. Welcome to Adobe Technical Support.
    Shrayanka: We appreciate your patience and regret the inconvenience due to the high wait time.
    I D: hi
    Shrayanka: Hello, as I can check you are facing crash issues while launching AE?
    I D: yes indeed
    Shrayanka: I apologize for  the inconvenience caused, I will try my best to resolve the issue
    Shrayanka: .
    Shrayanka: Please share your system specifications(RAM, graphic card, processor).
    I D: i have an I7 processor, nvidia 1060GTX GPU, and 32RAM
    Shrayanka: Thank you for the information and I am sorry to know that you had to face such inconvenience.
    Shrayanka:
    Shrayanka: May I start a remote session with your computer to troubleshoot the issue? If this is okay, please close your personal files/folders before sharing your screen with me.
    I D: AE 2019 was working fine until one day it has stopped working
    I D: it's okay, but i'm in the middle of (another try) instaling AE 2019
    Shrayanka: No issue let us stay connected until it is downloaded, then I will take control and solve it.
    I D: can you dogreat, i'l tell you when it's ready
    I D: Thanks!
    Shrayanka: You are welcome.
    I D: okay, it's done
    Shrayanka: Does it work ?
    I D: you know what, it does!
    I D: can i tell you what i did just to check if i diidn't harm anything?
    Shrayanka: Yes sure please.
    I D: i uninstalled AE, and the moved away the Adobe After Effects CC 2019 on path:
    I D: C:\Program Files\Adobe
    I D: and instaled again... and it worked
    Shrayanka: Perfect !
    I D: Great! thank you for giving me luck!
    Shrayanka: You are welcome
    Shrayanka: Is there anything else I can help you with?
    I D: no, thanks
    Shrayanka: You are going to receive a customer satisfaction survey. I would appreciate it if you fill it out. Thank you, goodbye!

    12 replies

    Show previous replies
    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    December 1, 2018

    If a prior version is reinstalled, does it behave as expected?

    Install previous version of your Creative Cloud app

    If so, it should at least keep you working until you can figure out what's preventing After Effects CC2019 from running as expected (be it something that has to change on your end or something that Adobe needs to patch).

    Assuming you get CC2019 working at some point, I've round it really, really helpful to keep this in mind when there's a major update:

    Previous versions uninstalling when installing CC 2015 applications

    -Warren

    I
    id1742894Author
    Participant
    December 2, 2018

    AE 2018 works! so yeah, i can continue working, but i worry that i won't be able to use 2019.. whatever i do it doesn't work.

    again, it was working great two days ago, and for some reason stop working..

    L
    Lucas Lago
    Inspiring
    December 1, 2018

    What is your machine specs? All drivers are up to date? Have enough space In your drive?

    I
    id1742894Author
    Participant
    December 1, 2018

    I should add that it was working fine until yesterday, same computer, same AE vesion, i think that somthing broke the installation..

    I have enough space, and everything is up to date.

    I've got an i7 machine, with 32gb of RAM, and 1060 graphic card.

    Byronimo
    Byronimo
    Participant
    December 1, 2018

    Similar machine here, just with a 1070 and have the same problem. Have not been able to get ANY work done. The program crashes consistently every 4-5 minutes. It doesn't auto-save, because why would that be a feature we want, right Adobe?

    Worked perfectly till i updated to 2019. This is a MAJOR PROBLEM, not being able to do work for my clients because you can't troubleshoot your program is disgraceful. Now have to uninstall, install 2018, move all my plugins back... Thanks a ton adobe, saturday ruined.

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