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After Effects 2020 is not responding nor loading

New Here ,
Jul 05, 2024 Jul 05, 2024

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IMG_ED9082F0-D839-469A-B4AB-AB561A8C4310.jpeg

Hello y'all. I have an issue. So whenever I open after effects it's doesn't load, it's just staying blank and nothing is loading. I've tried to delete and download it, I tried the taskbar Funktion, I ran after effects as administrator. Just nothing works!!! I use windows 11. 

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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Has it worked before?

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Jul 05, 2024 Jul 05, 2024

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It worked always, but I stopped using it for a month and now it won't responding.

 

1. Operating System:
• Microsoft Windows 11 Home
• Version 10.0.22631 Build 22631
2. Processor (CPU):
• Intel Core i7-1165G7
3. Memory (RAM):
• 16 GB DDR4
4. Graphics Card (GPU):
• NVIDIA GeForce GTX 1650
5. Storage:
• Primary Drive (C:):
• Type: NVMe SSD
• Capacity: 1 TB
• Content: Operating System, applications, frequently used files
• Usage: 300 GB used out of 1 TB
• Secondary Drive (D:):
• Type: HDD
• Capacity: 1 TB
• Content: Data storage, backups, larger files
• Usage: 200 GB used out of 1 TB

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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Which NVIDIA driver are you using?

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Community Expert ,
Jul 06, 2024 Jul 06, 2024

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Try copying the preferences file to your desktop and enabling caps lock when the application is launching.  

Assuming you're subscription is active, you could download and install a version of After Effects that's meant to work with Windows 11 like After Effects 23.6.6 or After Effects 24.5. Make sure the "remove old versions" option is disabled so that After Effects 2020 will remain installed.

 

Also, what's the exact version number that you're running?  The icon and your taskbar looks like something from 2018 or earlier.

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