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Serbeksetin
Known Participant
July 21, 2020
Question

After Effects 2020 show a Black Screen after update on Macbook pro

  • July 21, 2020
  • 2 replies
  • 2417 views

Hi, this morning i'm update my CC 2020 and after that, when open Ae and started, after a second, the app show me a full black screen, and then back to the normal app screen.

The first thought was my Macbook just restart, but is just the Ae.

Someone have the same issue with this update?

Regards.

    This topic has been closed for replies.

    2 replies

    pabloalberte
    pabloalberte
    Participant
    August 4, 2020

     

    I Have the same issue. Happens with AE and PS.
    I think it happen when swith from integrated gpu to discrete.

      S
      SerbeksetinAuthor
      Known Participant
      August 5, 2020

      Thanks for the reply Pabloalberte,

      I don't know exactly why this happen but i note is some random issue, and yes, happens me too with PS.

      I hope this issue can be solved soon, it's frustrating and a little scary when you are working in something and crashes with this black screen, like a reset.

       

      Regards!

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      August 6, 2020

      Hi Serbeksetin and Pabloalberte,

       

      It could be related with the macOS switching graphics automatically. Please try turning it off: https://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/

      Let us know if it helps.

       

      Thanks,

      Nishu

        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        July 22, 2020

        Hi Serbeksetin,

         

        Sorry to hear that.

        Is it happening every time you open After Effects? What are your system specifications (CPU, GPU, RAM, OS)? Also, do you see any error message?

        Let us know, we're here to help.

         

        Thanks,

        Nishu

        S
        SerbeksetinAuthor
        Known Participant
        July 22, 2020

        Hi Nishu,

        Answer your question, yes, now it happen sometimes when i open Ae, something that never happen before.

        My system especifications are : Macbook pro i9, AMD Radeon Pro 5500M 4 GB Intel UHD Graphics 630, 16Gb Ram

         

        Thanks!

        Regards

        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        July 23, 2020

        Thanks for sharing the details. What's the version of macOS? Have you tried reinstalling After Effects?

        Let us know.

         

        Thanks,

        Nishu

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