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OakleyArlert
Participant
April 7, 2020
Question

After effects 2020 showing black screen on preview

  • April 7, 2020
  • 4 replies
  • 12953 views

Im am very frustrated with this. I tried clearing my preferences folder, turning hardware acceleration off, restarting my computer, AND NOTHING WORKS. IT WORKED LAST TIME and i dont understand why after effects suddenly decided to NOT WORK.

    This topic has been closed for replies.

    4 replies

    A
    Addison5E1B
    Participant
    March 14, 2021

    Try rendering it

    T
    tollboothwilly
    Participant
    March 17, 2021

    I have the same problem I'm using ae 2020 17.7 I believe and my screen is black but when I render in the program the screen is not black and renders but when I stop rendering it's back to being black. I cleared cache and dick thingy, restarted, etc

    anything I can do?

    T
    tollboothwilly
    Participant
    March 17, 2021
    why_black.png
    J
    Joop Pillac
    Inspiring
    July 27, 2020

    I had same problem after installing update Adobe Premiere Pro. The problem was that a videoclip loaded in edit menu was black as sson it stood still. By playing no problem but after loading or stopping after playing the frame was black. Highly anoying. I decided to re-install previous and wait till Adobe has solved the problem.

    A
    Adebayo5C0E
    Participant
    December 2, 2020

    I had the same black screen issue, tried all sort of different things but it didn't work till I downgraded my after effects 2020 to 2019 and now I have no issues.. for my 2020 after effects, the black screen would appear on some projects files and won't appear on some project files

    nishu_kush
    nishu_kush
    Legend
    April 7, 2020

    Hi there,

     

    Thanks for reaching out. I see that you are having preview related issue with After Effects.

    Along with system information as Mylenium asked, tell us what is the exact version of After Effects are you using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1

    Also, please share a screenshot of the issue so that we can understand it better.

    Looking forward to your response.

     

    Thanks,

    Nishu

    C
    Colin15
    Participant
    April 8, 2020

    I'm having the exact same issue. Was working great 2 days ago, yesterday started crashing a lot, and today, I get the black screen like the user above. I've tried updating nvidia drivers, switching between game ready and studio drivers, restarting, and importing old project into new. 

     

     

     

    System Info:

    After Effects Crash info Info: 

    Source
    Adobe After Effects 2020

    Summary
    Stopped responding and was closed

    Date
    ‎4/‎8/‎2020 11:20 AM

    Status
    Report sent

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files\Adobe\Adobe After Effects 2020\Support Files\AfterFX.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: AfterFX.exe
    Application Version: 17.0.5.16
    Application Timestamp: 5e686a2a
    Hang Signature: 35f4
    Hang Type: 134217728
    OS Version: 10.0.18362.2.0.0.256.48
    Locale ID: 1033
    Additional Hang Signature 1: 35f4b7b9ef3de81bd6bd818dbee8f56a
    Additional Hang Signature 2: 5a54
    Additional Hang Signature 3: 5a547933ca44b9e4f05a765b7f25e519
    Additional Hang Signature 4: 35f4
    Additional Hang Signature 5: 35f4b7b9ef3de81bd6bd818dbee8f56a
    Additional Hang Signature 6: 5a54
    Additional Hang Signature 7: 5a547933ca44b9e4f05a765b7f25e519

    Extra information about the problem
    Bucket ID: 637f2a35a631ce53dfd3a6564fcd85f9 (2293359524897981945)

    nishu_kush
    nishu_kush
    Legend
    April 13, 2020

    Hi Colin,

     

    Have you tried resetting the preferences of After Effects yet? If possible, please share a screenshot or screen recording of the issue so that we can share it with the product team for further investigation.

    Looking forward to your response.

     

    Thanks,

    Nishu

    Mylenium
    Mylenium
    Legend
    April 7, 2020

    Without any actual system info and other technical details nobody can tell you much. We all sympathize with your frustrations and AE is indeed getting messier with ever release, but without something to latch on this is not going anywhere.

     

    Mylenium

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