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Sabronx
Participant
December 2, 2020
Question

After effects 2020 won't start with Big Sur saying "MetalCommandQueue untested on 10.16"

  • December 2, 2020
  • 8 replies
  • 7065 views

Im trying to start after effcts 2020 and it keeps crashing with this alert:

 

Last log message was: <4553727488> <MetalCommandQueue> <5> kMetalCountersAtDispatchBoundary untested on MacOS 10.16. Disabling Performance Capture.

 

What does this mean?

 

Running on a macbook pro:

Model: MacBookPro13,2, BootROM 429.50.1.0.0, 2 processors, Dual-Core Intel Core i5, 2,9 GHz, 8 GB, SMC 2.37f24
Graphics: kHW_IntelIrisGraphics550Item, Intel Iris Graphics 550, spdisplays_builtin

 

[Moderator: Moved to the After Effects forum]

    This topic has been closed for replies.

    8 replies

    C
    Canadian Hawk
    Participant
    February 5, 2021

    Bumping the the thread, having the same issue with newer versions of AE on 2018 MacBook Pro with Big Sur. All previous versions gives GPU Sniffer errors

    pragyanbezbo
    pragyanbezbo
    Participating Frequently
    December 17, 2020

    There is a video on YouTube - https://www.youtube.com/watch?v=1c7lgcnQ0GE&feature=youtu.be

    In the comment section, there is a comment by Yan le that says - 

    yes i have found a fix after days of trying to rearrange codes and files. Instructions Below

Macintosh HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Inside Medicore Folder Erase everything except dummy.txt......
Once Erased Restart System and run After Effects.

If you are on a Windows computer check driver compatibility by goggling Adobe After Effects System Requirements. If drivers are not up to date install older version of AFTER EFFECTS or Visit developer.nividia. com and download video driver needed for using After Effects 17.02.

After Compatibility check is solved, Navigate to C;/Program Files/Adobe and erase Mediacore folder completely then Refresh system and run After Effects.

     

    I am using the latest Big Sur and there was this issue. I had CinemaGrade file inside that folder other than the dummy file. I removed the CG file and it worked perfectly. 

     

    Hope that helps.

      C
      chanelleh52547152
      Known Participant
      December 21, 2020

      I tried that. It didnt work for me. After restarting the computer.  I can only open after effects a few times while the computer is on.  Three times to be precise. Then it begins to crash again. As of right now fotunetely the beta version is not crashing.  

      Rameez_Khan
      Rameez_Khan
      Legend
      December 11, 2020

      Hi all,

       

      It looks like the After Effects team have received similar crash reports via the Crash Reporter and they are investigating the bug. Meanwhile, can you please downgrade to the previous DOT version of After Effects (v 17.5) and let me know if that works?

       

      Thanks.

      Rameez

      C
      chanelleh52547152
      Known Participant
      December 15, 2020

      Unfortunetly 17.5 gives a Gpu sniffer error code and crashes as well. 

      Rameez_Khan
      Rameez_Khan
      Legend
      December 9, 2020

      Hi Morten5CEB,  chanelleh52547152,  pragyanbezbo!

       

      Can you share the complete crash log with me? I'll have a dev look into it so that we can understand what's going on. You can upload the log(s) to Adobe Creative Cloud or Google Drive. 

       

      Thanks,

      Rameez

      pragyanbezbo
      pragyanbezbo
      Participating Frequently
      December 10, 2020

      Hey @Rameez_Khan 
      Please find the crash logs here - https://drive.google.com/file/d/1_Ww4bJEO9VCcV_U3enommS7qjCLN_vMP/view?usp=sharing

       

      Hope it is fixed soon. 

      pragyanbezbo
      pragyanbezbo
      Participating Frequently
      December 9, 2020

      I have this exact same issue. I am running the latest macOS 11.0.1 and I downloaded After Effects today itself using Creative Cloud app and so it must be the latest software as well. 

       

      I am getting the error message "

      Last log message was: <4451139072> <MetalCommandQueue> <5> kMetalCountersAtDispatchBoundary untested on MacOS 10.16. Disabling Performance Capture

      "

      OussK
      Community Expert
      OussKCommunity Expert
      Community Expert
      December 2, 2020

      A new update 17.5.1 just release recently are you sure you have the latest update?

      C
      chanelleh52547152
      Known Participant
      December 8, 2020

      I'm having the same issue as well,  i'm on the latest version After effects. It just would not start unless you restart the computer. If you open after effects three times while the computer is on or if another program is running it won't start. I'm on a Mac Pro 2019 16 Core Radeon Pro Vega 2  Ram 320G. Big Sur 11.0.1 After Effects  17.5.1

      Error: 

      <MetalCommandQueue> <5> kMetalCountersAtDispatchBoundary untested on MacOS 10.16. Disabling Performance Capture

      Rameez_Khan
      Rameez_Khan
      Legend
      December 2, 2020

      Hi Morten5CEB,

       

      Sorry for your issue!

      Can you be more specific with the exact version of After Effects 2020? Here is how you can find that: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137

       

      Thanks,

      Rameez

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