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Yuna22822001pyd3
Participant
January 25, 2022
Question

After Effects 2021 and 2022 not responding

  • January 25, 2022
  • 4 replies
  • 1674 views

After Effects 2021 and 2022 NOT Responding. The program does not run at all. It used to work perfectly up until 2 weeks ago, but it has stopped working all of the sudden. I have uninstalled, and reinstalled different versions of 2021 and 2022, but still useless. I restarted several times after uninstalling different versions before reinstalling them. It just does not work at all. The first interface wouldn't get loaded.

I desperately need to finish my projects. I need your immediate assistance.

    This topic has been closed for replies.

    4 replies

    L
    lydiak47127404
    Participant
    January 25, 2022

    C'est une catastrophe cette nouvelle version After !!!

    Je plante minimum 5 fois par jour. C'est la première fois en 5 ans d'utilisation.

    B
    Community Expert
    Byron CortezCommunity Expert
    Community Expert
    January 25, 2022

    Aquí te dejo un link que te puede servir para que sepas qué información es importante para poder intentar ayudarte.

    FAQ: What information should I provide when asking a question on this forum?

    Byron.
    Y
    Yuna22822001pyd3Author
    Participant
    January 26, 2022
    Hello,

    Thanks for getting back to me.

    OS Name Microsoft Windows 10 Home
    System Model HP ENVY x360 Convertible 15-dr1xxx
    System Type x64-based PC
    System SKU 6GJ14UA#ABL
    Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8
    Logical Processor(s)
    BIOS Version/Date Insyde F.09, 06/08/2020
    SMBIOS Version 3.2
    BIOS Mode UEFI
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.8 GB

    Attached are the crash reports.

    Regards,
    Yuna
    Rameez_Khan
    Rameez_Khan
    Legend
    February 4, 2022

    Hi Yuna,

     

    Thanks for sharing your system details. However, I don't see any crash reports attached.

     

    Looking forward to helping you with this.

    Rameez

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    January 25, 2022

    Hi there,

    We're sorry to hear that. Could you share your system info(OS, RAM, GPU, etc) as asked by the expert above?

    Also, could you check if your system saved any crash report for the instance? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124

    Let us know. We're here to help.

    Regards,

    Shivangi

    Mylenium
    Mylenium
    Legend
    January 25, 2022

    Without any system information and other details we can't really tell you much. This could literally be anything from a botched system update to security and permissions issues.

     

    Mylenium

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