After Effects 2021 and 2022 not responding

New Here ,
Jan 25, 2022 Jan 25, 2022

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After Effects 2021 and 2022 NOT Responding. The program does not run at all. It used to work perfectly up until 2 weeks ago, but it has stopped working all of the sudden. I have uninstalled, and reinstalled different versions of 2021 and 2022, but still useless. I restarted several times after uninstalling different versions before reinstalling them. It just does not work at all. The first interface wouldn't get loaded.

I desperately need to finish my projects. I need your immediate assistance.

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Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

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Without any system information and other details we can't really tell you much. This could literally be anything from a botched system update to security and permissions issues.

 

Mylenium

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Hi there,

We're sorry to hear that. Could you share your system info(OS, RAM, GPU, etc) as asked by the expert above?

Also, could you check if your system saved any crash report for the instance? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on...

Let us know. We're here to help.

Regards,

Shivangi

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Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

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Aquí te dejo un link que te puede servir para que sepas qué información es importante para poder intentar ayudarte.

FAQ: What information should I provide when asking a question on this forum?

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New Here ,
Jan 26, 2022 Jan 26, 2022

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Hello,

Thanks for getting back to me.

OS Name Microsoft Windows 10 Home
System Model HP ENVY x360 Convertible 15-dr1xxx
System Type x64-based PC
System SKU 6GJ14UA#ABL
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8
Logical Processor(s)
BIOS Version/Date Insyde F.09, 06/08/2020
SMBIOS Version 3.2
BIOS Mode UEFI
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB

Attached are the crash reports.

Regards,
Yuna

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi Yuna,

 

Thanks for sharing your system details. However, I don't see any crash reports attached.

 

Looking forward to helping you with this.

Rameez

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New Here ,
Jan 25, 2022 Jan 25, 2022

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C'est une catastrophe cette nouvelle version After !!!

Je plante minimum 5 fois par jour. C'est la première fois en 5 ans d'utilisation.

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