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Pete24423133qffz
Participating Frequently
June 9, 2022
Question

After Effects 2022 crashes on opening in Windows 10 Pro

  • June 9, 2022
  • 4 replies
  • 765 views

Reinstalled countless times upgraded to Nvidia latest driver. Premiere and Media work fine. 'm seeing this maybe a Windows issue, I also use a Mac and no issues there. Also had problems with Dynamic Link when it was working.

Any help appreciated. 

Any help appreciated.

Best

Pete

Crash log to large to send.

This topic has been closed for replies.

4 replies

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
June 21, 2022

Would you also remove the third-party plug-ins?

 

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
June 10, 2022

Hi Pete,

 

Thanks for getting back.

What happens when you try to launch After Effects? Do you see the splash screen? Does it crash post the splash screen? If not, what's the last loading module (refer to the screenshot)? Also, please share the crash report. It'll help us to get to the root.

Let us know, we're here to help.

 

Thanks,

Nishu

P
Pete24423133qffzAuthor
Participating Frequently
June 20, 2022

Hi Nishu

Could you see below.

 

Best

Pete 

P
Pete24423133qffzAuthor
Participating Frequently
July 13, 2022

Hi Nishu

 

Thanks for getting back. The problem as been resolved with the new update (so far so good). The dynamic link as been established and I can export to Media Encoder. Hopefully thats it. Many thnaks for your help. Appreciate it.

Best

Pete


Hi Nishu

The problem as rteturned. It worked for a short period then same things happened. Apologies for not getting back sooner, I've been working on my own personal Mac where I've had no issues. I've updated the NVIDIA driver, disabled the GSU  and rebooted etc.

Best

Pete

OussK
Community Expert
OussKCommunity Expert
Community Expert
June 9, 2022

Try to use the adobe cleaner tools, remove everything use the tools and reinstall everything again

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

P
Pete24423133qffzAuthor
Participating Frequently
June 10, 2022

Thanks for the help, I removed all apps through cc-cleaner did a clean reinstall for all apps. They all worked, After Effects worked no probs, I then sent a file through to Media Encoder, it didn't work (no Dynamic Link). Then closed apps, rebooted and After Effects wiuld not work at all. I've got the latest Nvidia Driver (should be nom issues there) the card is a Nvidia RTX A4000. I've been switching from Mac (home) to Windows (work) and had no prblems with Mac. Any help would be appreciated.

Thanks

Pete

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 9, 2022

Hi Pete!

Sorry about the crash. Do you see any error codes or messages? You can upload crash logs here and share the download link: https://helpx.adobe.com/creative-cloud/help/share.html

 

Thanks,

Kartika

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