After Effects 2023 crashing PC resulting in both monitors going black and GPU fans spinning at 100%

Forum|Forum|2 years ago
September 28, 2023
4 replies
1339 views

Hi for the last month I have been struggling with the issue listed above. My only fix which was to change out my newer amd gpu for my old nvida gpu this would fix the problem and I was able to use the program normally... up until recently which the issue happens on both gpus. The crash happens at random, sometimes It will be working fine for 30 mins, other times it will crash within minutes. I am struggling to get any of my projects done and honestly fed up with this program, Im going to take my pc into to my local pc repair shop and if nothing comes from this post or that Im going to have to learn a new program like sony vegas.

OS: Windows 10 Pro 19045.3448

CPU: AMD Ryzen 9 5900X

RAM: 32Gb DDR4

GPU: Nvida 2060 and AMD RX 5600 XT - (interchangeable)

This topic has been closed for replies.

nishu_kush

Legend

Can you install the latest version of After Effects and see if the issue persists?

Let us know. I am moving this thread from Bugs to Discussions for now.

Thanks,

Nishu

Belynda5E70Author

Participant

It crashed, here is the log.

There was no logs in C:\Users\name\AppData\Roaming\Adobe\After Effects\23.6\logs

So I got the lastest one from C:\Users\name\AppData\Roaming\Adobe\After Effects\Logs

UXPLogs_2023-09-29_14-57-08_342814.log

[2023-09-29_14-57-08][30904][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-29_14-57-08][30904][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-29_14-57-08][30904][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-29_14-57-08][30904][Info] [general] UXP will use the WebView2 runtime in the system as no WebView2 runtime path is provided by the host.
[2023-09-29_14-57-08][30904][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2023-09-29_14-57-08][30904][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
[2023-09-29_14-57-08][30904][Info] [general] featureTracker_ is being accessed without setting
[2023-09-29_14-57-08][30904][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2023-09-29_14-57-08][30904][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2023-09-29_14-57-09][23212][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2023-09-29_14-57-09][23212][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2023-09-29_14-57-09][23212][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2023-09-29_14-57-09][23212][Warn] [console] SAM JS Bindings Error
The host app must meet the following requirements to be compatible with the SAM JS bindings:
1. The host app must be built with SAMv2's C++ library.
2. The host app must provide the ACPLModel global object via SEAL
Visit https://git.corp.adobe.com/torq/acpl-model/blob/main/README.md for more info
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 251 PERF - Start Screen Init start
[2023-09-29_14-57-09][23212][Default] [console] [HS][StartScreen] CCX Start v7.0.0.37
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 252 PERF - Sophia Init start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 258 PERF - Ututs Init start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 258 PERF - IMS Init start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 259 PERF - IMS.updateUserProfile start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 259 message: Fetching NGL Profile. Awaiting Response.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 259 PERF - Fetching NGL Profile. Awaiting Response.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 260 PERF - Locale Init start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 264 PERF - MainStore Init start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 269 PERF - Platform init start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 269 PERF - Shared Settings Init start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 273 message: Received NGL Profile.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 273 PERF - Received NGL Profile.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 276 message: Fetching Recent Files. Awaiting Response.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 276 PERF - Fetching Recent Files. Awaiting Response.
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2023-09-29_14-57-09][23212][Default] [console] [HS][FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 277 message: Data Loader for home: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 277 PERF - Data Loader for home: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2023-09-29_14-57-09][23212][Default] [console] [HS][FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 278 message: Data Loader for utut: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 278 PERF - Data Loader for utut: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][SharedSettings] Making Settings Request
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 20 message: IMS.updateUserProfile
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 279 PERF - IMS.updateUserProfile done: 20
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 10 message: Shared Settings Init
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 279 PERF - Shared Settings Init done: 10
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 16 message: MainStore Init
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 280 PERF - MainStore Init done: 16
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 280 PERF - IMS.updateAccessToken start
[2023-09-29_14-57-09][23212][Warn] [console] [CDO] @CCX/ccx-cdo/Stylesheets.ts | @CCX/ccx-cdo/theme/Core.css |
@CCX/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 403 message: Received Recent Files.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 403 PERF - Received Recent Files.
[2023-09-29_14-57-09][23212][Default] [console] [Vulcan] Launching CCXP...
[2023-09-29_14-57-09][23212][Default] [console] 404 PERF - Launch CCXProcess start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 406 message: UI Ready
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 406 PERF - UI Ready
[2023-09-29_14-57-09][23212][Default] [console] 406 PERF - Launch CCXProcess start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 137 message: Platform init
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 406 PERF - Platform init done: 137
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf
[2023-09-29_14-57-09][13124][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf
[2023-09-29_14-57-09][30904][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 164 message: Locale Init
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 424 PERF - Locale Init done: 164
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 426 message: Data Loader for home: Read data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 426 PERF - Data Loader for home: Read data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][SharedSettings] Making Settings Request
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 426 message: Data Loader for utut: Read data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 426 PERF - Data Loader for utut: Read data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][SharedSettings] Making Settings Request
[2023-09-29_14-57-09][23212][Default] [console] [HS][Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 428 message: Loaded JSON Data: Home
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 428 PERF - Loaded JSON Data: Home
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 428 message: Parsed JSON file for Home
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 428 PERF - Parsed JSON file for Home
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 430 message: Loaded JSON Data: Utut
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 430 PERF - Loaded JSON Data: Utut
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 430 message: Parsed JSON file for Utut
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 430 PERF - Parsed JSON file for Utut
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 430 message: Reading C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. Waiting for the results.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 430 PERF - Reading C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. Waiting for the results.
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\learn\AEFT-23.6-en_US-9d96beb6-3533-450d-9d5c-54c87c87168e.json
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 432 message: Finished parsing data for Utut
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 432 PERF - Finished parsing data for Utut
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":38779}
[2023-09-29_14-57-09][23212][Default] [console] [HS][Ututs] User has 15 web tutorials
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 176 message: Ututs Init
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 434 PERF - Ututs Init done: 176
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 434 message: Received results from reading the C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 1 files.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 434 PERF - Received results from reading the C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\ folder. 1 files.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 435 message: Reading C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. Waiting for the results.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 435 PERF - Reading C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. Waiting for the results.
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\data\AEFT-23.6-en_US-732640fc-ec99-42ff-967e-bd8b0572cbc6.json
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 435 message: Finished parsing data for Home
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 435 PERF - Finished parsing data for Home
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":56881,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/componentWhatsNewToastal/Ae-Whats-New-Q2-FY23.cfm.gql.json"}
[2023-09-29_14-57-09][23212][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":23224,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/en_US/experienceHomeMx19/Ae-NUJ-M3-Home-2020-Video.cfm.gql.json"}
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 436 message: Received results from reading the C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 1 files.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 436 PERF - Received results from reading the C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\ folder. 1 files.
[2023-09-29_14-57-09][23212][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file AEFT-23.6-en_US-9d96beb6-3533-450d-9d5c-54c87c87168e.json and wrote response in C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\AEFT-23-6-en_US-F5D0794290234E49ABC9A0E47240827F.json
[2023-09-29_14-57-09][23212][Default] [console] [HS][FileAccessorDataLoader] Successfully read data from file AEFT-23.6-en_US-732640fc-ec99-42ff-967e-bd8b0572cbc6.json and wrote response in C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\AEFT-23-6-en_US-11262B70884848B582603C51735EAF9F.json
[2023-09-29_14-57-09][21168][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 197 message: Sophia Init
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 449 PERF - Sophia Init done: 197
[2023-09-29_14-57-09][23212][Default] [console] 495 PERF - Launch CCXProcess done: 91
[2023-09-29_14-57-09][23212][Default] [console] [Vulcan] CCXP was launched. Waiting to be initialized...
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 558 message: Updated access token
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 558 PERF - Updated access token
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 279 message: IMS.updateAccessToken
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 559 PERF - IMS.updateAccessToken done: 279
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 301 message: IMS Init
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 559 PERF - IMS Init done: 301
[2023-09-29_14-57-09][23212][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 559 message: Avatar Loader: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 559 PERF - Avatar Loader: Get data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 581 message: Interactive Ready
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 581 PERF - Interactive Ready
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 331 message: Start Screen Init
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 582 PERF - Start Screen Init done: 331
[2023-09-29_14-57-09][23212][Default] [console] [l_-1] QuotaStore.fetch - Waiting for initialization to complete
[2023-09-29_14-57-09][23212][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
[2023-09-29_14-57-09][23212][Default] [console] [l_-2] QuotaStore.fetch - Waiting for initialization to complete
[2023-09-29_14-57-09][23212][Default] [console] [initCDOStores-1] Constructing CloudDocumentsClient since enableSAM feature flag is off
[2023-09-29_14-57-09][23212][Default] [console] [l_-2] preFetchDocuments - Waiting for initialization to complete
[2023-09-29_14-57-09][23212][Default] [console] User intent container: undefined
[2023-09-29_14-57-09][23212][Default] [console] User intent container: undefined
[2023-09-29_14-57-09][23212][Default] [console] 668 PERF - Launch CCXProcess done: 262
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 668 PERF - Late Loads start
[2023-09-29_14-57-09][23212][Default] [console] [HS][Analytics] analytics.ingest: (prod) active
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 9 message: Late Loads
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 677 PERF - Late Loads done: 9
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 677 message: All done
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 677 PERF - All done
[2023-09-29_14-57-09][23212][Error] [console] [C_-2] [getRecents] Error trying to retrieve recents TypeError: o.forEach is not a function
[2023-09-29_14-57-09][23212][Default] [console] [HS][AvatarDataLoader] clearInterval for avatarFetchInterval
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 680 message: Avatar Loader: Read data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 680 PERF - Avatar Loader: Read data using File Accessor.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 683 message: Avatar Loader: Avatar file found and set using File Accessor
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 683 PERF - Avatar Loader: Avatar file found and set using File Accessor
[2023-09-29_14-57-09][23212][Default] [console] [HS][AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: C:/Users/Nate/AppData/Roaming/Adobe/CCX Welcome/avatar/assets/6a9c9e97-359c-4be5-a5fb-4a4971861cd0.png
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 683 message: Reading C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 683 PERF - Reading C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. Waiting for the results.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] log perf event: time: 684 message: Received results from reading the C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 1 files.
[2023-09-29_14-57-09][23212][Default] [console] [HS][Performance] 684 PERF - Received results from reading the C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\ folder. 1 files.
[2023-09-29_14-57-09][23212][Default] [console] [HS][AvatarDataLoader] Successfully read data from file 641fb30c-b7de-44fc-aeed-a0c8c6c0f7ce.json and wrote response in C:\Users\Nate\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\AEFT-23-6-en_US-AFC265CCCEAE4C929AEEF4E30E9246E2.json
[2023-09-29_14-57-09][23212][Default] [console] [Vulcan] Attempted to launch CCXP but CCXP is already launching.
[2023-09-29_14-57-09][23212][Default] [console] [Vulcan] Dispatching message for CCXP
[2023-09-29_14-57-09][23212][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2023-09-29_14-57-09][23212][Default] [console] [Vulcan] Attempted to launch CCXP but CCXP is already launching.
[2023-09-29_14-57-09][23212][Default] [console] [Vulcan] Dispatching message for CCXP
[2023-09-29_14-57-09][23212][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2023-09-29_14-57-12][30904][Error] [general] a drag preview bitmap couldn't created
[2023-09-29_14-57-13][23212][Default] [console] [Vulcan] CCXP took too long to initialize.

Belynda5E70Author

Participant

I removed all my plugins from after effects and the crash has seemed to gone away, I will report back here with the crash log if something happens again.

Jessica McMillan

Community Manager

Hello @Belynda5E70,

Thank you for taking the time to report this crasher you have experienced.

I am going to reach out to you directly to verify what e-mail you are using when sending in crash reports so that we can find an instance of your crash in our crash log system.

In the meantime, if you are able to locate your logs locally, that would also help us:

Another way to get some logs:

Under Help go to Enable Logging. This will require a restart.
Go into the application log folder:
Win: %appdata%\Adobe\After Effects\<version>\logs
Mac: ~/Library/Preferences/Adobe/After Effects/<version>
and create an empty file called "After Effects Log.txt".
example path: C:\Users\[username]\AppData\Roaming\Adobe\After Effects\23.6\logs\
Start AE and let the crash happen
Send us the file

All the best,
Jessica
AE Engineering

All the best,Jessica McMillan - AE Engineering

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