After Effects 22.2 crashes just after opening

New Here ,
Feb 11, 2022 Feb 11, 2022

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Recently my After Effects 22.2 keeps crashing just after opening. I just get the standard: After Effects has encountered a problem and needs to close. After pressing send report/don't send, the dialog box disappears and the program closes.

 

However I find that some times, if I don't react on the error prompt I am able to work on a project in the background for a while, but when I dismiss that the error prompt, After Effects closes down.

I've tried uninstalling, reinstalling and updating Creative Cloud as well as Windows and graphics drivers.

I'm running on Windows 10, with a 12-core Ryzen 9 3900X with 64GB RAM and Radeon RX5600 XT

 

I have no issues with any of my other Adobe Apps (Premiere, Photoshop, Illustrator, InDesign etc)

 

This is the first part of my error report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="After Effects" applicationVersion="22.2" build="120" source="Windows-Client" crashType="n/a">
<time year="2022" month="2" day="11" hour="23" minute="56" second="7" timeoffset="60" timezone="Romance Standard Time"/>
<user guid="79506137-93d5-43b7-8f99-a8f976daac9a"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="en-DK" oslanguage="en-GB" ram="65485" machine="AMD Ryzen 9 3900X 12-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3800 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 5600 XT" description="AMD Radeon RX 5600 XT" driverDate="20200515000000.000000-000" driverVersion="26.20.15029.27017" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_731F&#38;SUBSYS_E4111DA2&#38;REV_CA&#92;6&#38;134092A4&#38;0&#38;00000019" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8ED58432C">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8ED58432C" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FF9152E7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="2" address="0x00007FF916462651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FF8ED58432C"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x00007FF8ED7613A0"/>
<register name="RDX" value="0x00007FF8ED58432C"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x00000000AFD6FF28"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF8ED58432C"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

 

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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After Effects fundamentally supports Nvidia graphic card. Would you change the setting like this?

 

File menu > Project Settings > Video Rednering and Effects tab > Use: Mercury Software Only

 

https://helpx.adobe.com/after-effects/system-requirements.html

 

 

 

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Adobe Employee ,
Feb 18, 2022 Feb 18, 2022

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Sorry for the crash, tbroen.

How do you launch After Effects - by double-clicking a project file or by clicking its icon? Were you able to use the current version of After Effects before it started crashing? Also, do you have any third-party plug-ins or scripts installed?

Please share the complete crash report for the analysis and try resetting the preferences of After Effects as bacis maintenance.

Looking forward to your response.

 

Thanks,
Nishu

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