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Brandon Kraemer
Brandon Kraemer
Known Participant
April 17, 2022
Answered

After Effects 22.3: Major bug: PNG image Sequences not 'found'

  • April 17, 2022
  • 6 replies
  • 7241 views

After updating to 22.3, legacy projects are opeing with numerous errors:

"AE error:  The file you are attempting to open is corrupt and has an invalid number of Default, Side View or Custom cameras."

 

"AE warning:  can not find source item for layer ID=xxx; will replace with a placeholder."
(26::143)

 

AE then generates a slew of generic "placeholders" with no names of the previously linked image sequences for the unavailable source items added to the placeholders.  AE 22.3 simply can't read these sources and ignores them and their metadata.  Layers affected by this error are in some cases .png image sequences.  It seems AE isn't recognizing these sequences in 22.3 which is a substantial problem.

 

Rolling back to 22.2.1 resolves all of these issues.  This is 100% reproducable.

    This topic has been closed for replies.
    Correct answer Rameez_Khan

    Hi all,

     

    This bug has been fixed in After Effects 22.4.

    Please update to version 22.4 if you haven't already.

     

    Best,

    Rameez

    6 replies

    A
    AB_Medici
    Participating Frequently
    July 27, 2022

    Still getting this error even in 22.5

    T
    The_Auryn
    Participant
    August 31, 2022

    Same, in 22.6.

    Rameez_Khan
    Rameez_Khan
    Legend
    September 5, 2022

    Hi @The_Auryn, 

     

    Sorry to hear about that! 

    Would it be possible for you to screen-record the behavior? That will help us to understand the issue better, and we can share it with the After Effects team if needed. 

     

    Thanks,

    Rameez

    Rameez_Khan
    Rameez_KhanCorrect answer
    Legend
    May 30, 2022

    Hi all,

     

    This bug has been fixed in After Effects 22.4.

    Please update to version 22.4 if you haven't already.

     

    Best,

    Rameez

    K
    klandes
    Participating Frequently
    May 16, 2022

    We're also experiencing this issue at Pixar. We're rolling back to 22.2 in the meantime, but I'm glad to hear that the bug has been verified and that a fix is in the works!

    Brandon Kraemer
    Brandon KraemerAuthor
    Known Participant
    April 25, 2022

    Looking for an update on the test files I sent in.  Was the engineering team able to reproduce the issue?

    Rameez_Khan
    Rameez_Khan
    Legend
    April 25, 2022

    Hi @Brandon Kraemer, 

     

    Yes, the engineering was able to reproduce the issue. This bug got introduced in After Effects 22.3, and the team is working on a fix. 

     

    I'll come back and update this thread when the fix is available. 

     

    Thanks,

    Rameez

      Z
      zuhairm
      Participant
      April 26, 2022

      Hi there.

      I'm also experiencing the same issue and am really glad the team is working on a fix for it 🙂 

       

        Rameez_Khan
        Rameez_Khan
        Legend
        April 18, 2022

        Hi @Brandon Kraemer, 

         

        We reported this to the After Effects team, and they need some of the PNG files + the project file to identify the issue. 

         

        Best,

        Rameez

        Brandon Kraemer
        Brandon KraemerAuthor
        Known Participant
        April 18, 2022

        I will share the project file and a few png files tomorrow.  I have to reinstall 22.3 to identify exactly which files are not working.  Once I do I'll share via a PM, not publicly.

        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        April 18, 2022

        Hi Brandon Kraemer,

         

        Sorry for your issue. We'd be happy to look into this.

        Could you share a project file that repeats the issue? You can upload it to the cloud and share the download link. Feel free to DM me the download link.

        Looking forward to your response.

         

        Thanks,

        Nishu

        B
        Boris2016
        Known Participant
        April 25, 2022

        Hi Guys,

        I'm having an issue opening some 3-4 month old AE files in 22.3. I get the attached
        error message. Even when I remove everything except the comp and
        camera I get the same error message. Bizarrely if I copy the same
        (default one node camera) to a new comp it opens fine in the latest
        AE.

        If this were a one off I wouldn't be too concerned, however it's an
        issue I've encountered with multiple files on the same project on multiple systems.

        The files and the error message are attached.

        B
        Boris2016
        Known Participant
        April 26, 2022

        To clarify the files still open fine in AE 18 4 1. 

        I solved the issue by re installing it, then copying everything from the comp (including the camera) to a new comp and deleting the old and saving. Which then opened fine in AE 22 3 and AE 22 4 0 Beta.

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