After Effects (22.4.0) crashes when importing PSDs (MacOS 12.3)

[Eugene Reisch]

Trying to import ANY PSD results in a hang on the imoprt screen and an eventual crash.

I've had to use my PC version fo AE to import PSDs (which works fine)

Screenshots of hung import screen and eventual error screen attached

[nishu_kush]

Hi Eugene Reisch,

Sorry for the crash.

Does it happen with all the PSD files that you try to import? What's the version of After Effects and Photoshop you're using? Would you mind sharing a PSD file that repeats the issue?

We're here to help, just need more info.

Thanks,

Nishu

[Eugene Reisch · Accepted solution]

Hi Nishu - thanks for replying.

Long story short, it's working again. No idea what the issue was but after I'd used AE on my PC to import the PSD, I reopened the file on my mac to continue working on it.

I've been editing the file fine now on my Mac with no issues and have even imported more PSDs (again on the Mac) and it seems to work fine again.

Must have been a temporary glitch of some kind?

[Eugene Reisch]

Just to clarify, when it wasn't working, I tested numerous PSDs that I knew had worked in previous projects, all created the same crash scenario.

I've now created a few new files to test various times and it works each time now. Maybe a corrupted system file or something? I also purged all cache files.

Either way, everything seems to be workig fine now.