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DumEdits
Participant
July 27, 2022
Question

After Effects 22.X crashing OpenGL driver (nvoglv64.dll)

  • July 27, 2022
  • 4 replies
  • 2850 views

Hello, since a few weeks I've been having issue with After Effects (22.5), where every time I tab out of AE it completely freezes my PC and restarts my GPU drivers (TDR) causing monitors to flicker and turn black for few seconds. When this happens, AE doesn't crash immediately, but the preview viewport is completely white and sometimes I get "GPU out of VRAM" errors from AE itself or any of the plugins that use CUDA/OpenGL accleration.

 

I have tried almost everything to fix this issue:

uninstalling Windows 11 updates, using old GPU drivers, downgrading AE versions. Uninstalling all plugins fixes it, but when I try to install any plugin, no matter if it is Sapphire or just Deep Glow (both GPU accelerated), it gives the same "GPU out of memory" issue. I have tried using all the plugins and AE with disabled GPU acceleration and it still crashes, no matter what plugin I use.

 

I will attach the crash log and here's the thread that causes AE to crash:

 

Thread 13 Crashed: [7696] THREAD_PRIORITY_NORMAL
0 nvoglv64 0x00007ffb44ff90d5 vk_icdNegotiateLoaderICDInterfaceVersion + 270309
1 nvoglv64 0x00007ffb44b26a4a DrvValidateVersion + 50426
2 nvoglv64 0x00007ffb44b7d101 DrvPresentBuffers + 187937
3 nvoglv64 0x00007ffb44b7b9b7 DrvPresentBuffers + 181975
4 nvoglv64 0x00007ffb44b677ec DrvPresentBuffers + 99596
5 nvoglv64 0x00007ffb44c870d9 DrvPresentBuffers + 1277433
6 nvoglv64 0x00007ffb44c89465 DrvPresentBuffers + 1286533
7 nvoglv64 0x00007ffb44c8b5d7 DrvPresentBuffers + 1295095
8 nvoglv64 0x00007ffb44c8a23b DrvPresentBuffers + 1290075
9 nvoglv64 0x00007ffb44ca4c32 DrvPresentBuffers + 1399122
10 nvoglv64 0x00007ffb44b213d6 DrvValidateVersion + 28294
11 nvoglv64 0x00007ffb44c6a313 DrvPresentBuffers + 1159219
12 nvoglv64 0x00007ffb44c21625 DrvPresentBuffers + 860997
13 nvoglv64 0x00007ffb44bb3eeb DrvPresentBuffers + 412683
14 nvoglv64 0x00007ffb44b0719c ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
15 nvoglv64 0x00007ffb44b1a8d8 DrvValidateVersion + 904
16 nvoglv64 0x00007ffb44b18e20 DrvReleaseContext + 256
17 nvoglv64 0x00007ffb44b3598c DllMain + 44012
18 nvoglv64 0x00007ffb448b0293 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
19 nvoglv64 0x00007ffb448aff64 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
20 nvoglv64 0x00007ffb44b279e8 DrvValidateVersion + 54424
21 KERNEL32 0x00007ffbe5ce54e0 BaseThreadInitThunk + 16
22 ntdll 0x00007ffbe7ca485b RtlUserThreadStart + 43

 

 

Here's a quick list of the plugins I currentl have installed:

- BorisFX Sapphire and Continuum

- Magic Bullet Suite

- Trapcode Suite

- ReVision Effections Plus

- RedGiant VFX and Universe

- Deep Glow (Plugin Everything), Crossphere Bokeh, Pixel Sorter 2

 

Hardware specifications:

 

Operating System
Windows 11 Home (64-bit)
Processors
Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (8 Cores, 16 Threads)
Memory
32 GiB A-DATA @ 3200 MHz
Motherboards
ROG MAXIMUS XI HERO
Graphics
NVIDIA GeForce RTX 2080 Ti (11 GiB)
Storage
ST2000DM008-2FR102 (2 TB)
NVMe Samsung SSD 970 (1 TB)

This topic has been closed for replies.

4 replies

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DOOMDILLAQUAS
Participant
September 15, 2022

Not sure if yours will be the same fix. But this same thing was driving me mad.

 

So far it seems that turning off GPU Scheduling (Hardware Acceleration) on windows fixed it

    D
    DumEditsAuthor
    Participant
    October 2, 2022

    It looks like disabling GPU Scheduling fixed the issue for me as well.

     

    I've already tried that few months ago but without results, probably some Windows 11 update fixed it.

      R
      RicardoGalabru
      Participant
      August 4, 2022

      I'm experiencing the same problems since the past few days, also related to nvoglv64.dll and with comparable hardware. Running on Win 10 Pro, and as i'm sure you did, having updated Nvidia drivers to latest version (516.93 Studio).

       

      You mentioned Deep Glow, my issues started after installing it too, so it might be what's triggering the crashes, but I believe the underlying problem stems from After Effects GPU's management in version 22.5 and/or Nvidia drivers.

       

      Anyway, if you find a fix or workaround, let us know! This stuff is infuriating - but hey, we're all loyal, paying Adobe customers. We're used to it, right? 🙂

        D
        DumEditsAuthor
        Participant
        September 13, 2022

        The only workaround I've found is using After Effects 22.1.1.

        Since my first post I've updated Nvidia Drivers to Studio 516.94 and Windows 11 to August Update (KB5016629).

        After testing all 22.X versions it looks like 22.1.1 is the latest version that still works without any crashes (occasional crashes still occur while using Deep Glow and RSMB, both effects updated to the latest version and fully support MFR).

        I tried updating to the latest release 22.6, but it still doesn't fix the crashes and crash logs report the same errors.

         

        Will update this thread if I'm able to find a definitive fix or a better workaround for the latest release of AE 

        nishu_kush
        Community Manager
        nishu_kushCommunity Manager
        Community Manager
        September 13, 2022

        Hi DumEdits,

         

        How your monitor is connected to the system? Are you using a doc station? Can you try removing the plug-ins one by one and use After Effects to check if that made any difference? It'll help us to narrow down the issue.

        Let us know.

         

        Thanks,

        Nishu

        Tom Olsen
        Community Manager
        Tom OlsenCommunity Manager
        Community Manager
        August 3, 2022

        Thanks for reporting this issue. Have you tried updating your NVIDIA display driver?

        https://www.nvidia.com/en-gb/geforce/drivers/

        Mylenium
        Mylenium
        Legend
        July 27, 2022

        Hard to say much. Since the virtual kernel manager for the GPU crashes, that could indicate a broader issue. Perhaps it's simply running out of resources, perhaps it's a trivial sync/ HDMI timing issue with multiple monitors, perhaps it's soem weird RTX-related thing. Eitehr way, one can only advise on the standard steps: Unplug monitors, keep fiddling with the driver settings.

         

        Mylenium

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