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After effects 23.3 freezes on initializing media core startup screen then crashes

Community Beginner ,
Apr 09, 2023 Apr 09, 2023

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I stopped using after effects for about a month, tried opening it and had this problem, not really sure what could be causing this problem, ive uninstalled after effects and creative cloud as a whole but that did nothing. Ive tried starting in administrator, deleting my preference folder, allowing all adobe software through my firewall. I cant really think of anything else to try so if anyone has any ideas please let me know, if you need more information let me know.
Thanks

 

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correct answers 1 Correct answer

Community Beginner , Apr 11, 2023 Apr 11, 2023

i just fixed it, i plugged my 1050ti into my pc afew days ago and installed nvidia drivers, i uninstalled those and after effects started up fine, check your drivers that might be your problem aswell

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correct answers 1 Pinned Reply

Adobe Employee , Apr 12, 2023 Apr 12, 2023

Hi all,

 

Updating the GPU driver fixed this issue for some users.

Let us know if that works for you.

 

Thanks,

Nishu

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LEGEND ,
Apr 09, 2023 Apr 09, 2023

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without any system info we can't tell you much. The usual suspects apply: check your graphics driver and update it, make sure local access to all files and folders is possible and the CC stuff can connect to the Adobe servers.

 

Mylenium 

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Community Beginner ,
Apr 09, 2023 Apr 09, 2023

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Hello, I'm also facing same issue on my ROG Strix G15 and my RTX 3060 drivers are updated. And I have same story as I had exams I took a break from editing for a month and now it doesn't start ( gives same crash file everytime I try to start Ae). 

Screenshot_162.png

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Community Beginner ,
Apr 09, 2023 Apr 09, 2023

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Motherboard - asus prime b450 plus
CPU - amd 5 3600

GPU - rx 580 pulse 8gb

RAM - corsair vengeance pro 32gb

I havent made any hardware changes since the problem started

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Adobe Employee ,
Apr 10, 2023 Apr 10, 2023

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Hi James and Amay29318398zb1b,

 

Sorry for your issue.

It could happen due to unsupported/corrupted third-party plug-ins. Please try this: Go to the following location and remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.

Location on Windows - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

Location on macOS - HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know how it goes.

Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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Hello sir, 

It's still crashing on same thing as it initializes mediacore and when I opened it after you told me to clear all plugins it gave me same crash file I'll leave this file here. 

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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i just fixed it, i plugged my 1050ti into my pc afew days ago and installed nvidia drivers, i uninstalled those and after effects started up fine, check your drivers that might be your problem aswell

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New Here ,
Apr 26, 2023 Apr 26, 2023

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May God bless your soul. You literally fixed my problem, i will be able to pay my rent loool thank you again!

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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yeh i removed all the plugins but its still the same, is there anything else we could try? 

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New Here ,
Apr 05, 2023 Apr 05, 2023

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Bonjour je viens sur ce forum car j'ai un énorme problème concernant AE. 

Depuis plusieurs mois quand j'ouvre le logiciel il me met sur la page de chargement, puis se bloque et me créer des fichiers sur mon PC en boucle. Obliger d'aller dans le gestionaire des tâches pour qu'il s'arrête.

J'ai désinstaller toute la suite adobe, j'ai tenté d'aller sur d'autres versions, supprimer les caches.. mais rien n'y fait, le problème persiste.

 

Ci-joint une photo de ce qui se produit quand le logiciel se lance. problem.PNG

 

"AfterFX_2023-04-05_100104_DESKTOP-IVT0H6T.crash"

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Community Beginner ,
May 24, 2023 May 24, 2023

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If you have your GPU turned off then turn it on and update the graphics drivers for the GPU and it will work like it used to do. I faced same issue and went to uninstall Adobe like 3-4 times when I didn't knew it was my GPU 😂

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New Here ,
Apr 11, 2023 Apr 11, 2023

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Good afternoon. Please tell me, AE does not open. When I go to AE via Creative CD, the wheel spins and then throws it out and a CRASH file is created on the desktop. tried reinstalling, updating, completely deleting Adobe suggestions. but the problem never went away.

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Community Beginner ,
Apr 12, 2023 Apr 12, 2023

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Update the drivers of GPU and restart the pc with windows updates also check if you're GPU driver is perfectly installed. And if you turned off graphics card turn it on before starting the Ae Pr etc 

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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I didn't login on After Effects, Premiere Pr, etc for a month because of my exams and when I logged in 2-3 days ago it got stuck at initializing Mediacore and then created a crash file. I'm so annoyed at this point, I'm on trial version and wanna buy it because I wanna learn better editing. But this bug is not letting me login in any of these. I cleared the Mediacore files except the Dummy.txt but It didn't help me at all. 

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Adobe Employee ,
Apr 11, 2023 Apr 11, 2023

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At least for AE, I'd start by upgrading to AE 23.3, which should be available in CCD. The portion of the crash file the video showed appears to indicate a buffer overrun situation which may have been fixed in the newer AE version. 

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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I downloaded the trial version of latest build. And it's crashing alot and At this point I'm almost giving up on After Effects. 

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Adobe Employee ,
Apr 11, 2023 Apr 11, 2023

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Your video shows running after effects 2022 not 2023 so that trial download isn't the latest. If you're able to get 2023 downloaded and it keeps crashing, please post that log file so we can look further. 

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Hi AmayIzzzLearning,

 

Sorry for your issue and thanks for sharing the crash log via DM.

@jenkmeister looked at the log and it seems to be related to the GPU driver. Can you try updating it and see if that helps? For the investigation propose, would you mind letting us know the make and model of the GPU and what's the version of its current driver?

Let us know.

Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Hi all,

 

Updating the GPU driver fixed this issue for some users.

Let us know if that works for you.

 

Thanks,

Nishu

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New Here ,
Apr 25, 2023 Apr 25, 2023

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good day, same issue but the difference is i dont have a GPu i use the internal graphic of my MOBO and it worked just fine. as i upgraded it stopped working. and i also have the crash file on my desktop my drivers are all up to date 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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motherboard is a z590 master the process is intel i9 i ordered a new cpu the previous one just stopped working. but in the meantime i have been using the internal graphics Intel HD 750

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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Understood! Can you please let us know which version of the Intel HD 750 GPU driver you have installed? Have you updated it recently?

Looking forward to your response.

 

Thanks,

Nishu

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New Here ,
Jun 06, 2023 Jun 06, 2023

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so i installed 23.0 again. it is not an option for me to move something back and forth in the sytstem. a software has to run.

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New Here ,
Sep 04, 2023 Sep 04, 2023

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urgent help to solve the error, nothing of what was said works for me

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Community Beginner ,
Jun 09, 2024 Jun 09, 2024

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All versions after 23.3 of Premiere Pro, Media Encoder and After Effects crash for me. Doesn't matter if it is a totally fresh install of all Adobe software from scratch with no old folders or registry entries around at all. Windows 10 64bit. It has been like this for ages now, ever since 23.4 those three all just crash during startup, mostly when it says loading MediaCore. Have used various versions of Nvidia drivers over the time period. Have deep cleaned them, etc.

 

Unfortunately my CPU can't even run the new 24. versions so new clue about those but 23.4-23.6.6 all crash out.

 

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