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David26228121egya
Participating Frequently
July 26, 2023
Question

After Effects 23.5 keeps crashing on startup

  • July 26, 2023
  • 1 reply
  • 476 views

I've uninstalled After Effects 23.5 and reinstalled.  Keeps crashing.  I've even launched it in Safe Mode with no third party plugins.  Still Crashes.  Weird thing is After Effects 2021 launches with no issues.  I have a .dmp file that was generated.  I just tried to add the .dmp file to this formum but got the message that file type is not supported.  Any suggestions on how to fix?  Running Windows 10.  Thanks!

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    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 27, 2023

    Hi David26228121egya!

    Sorry about the crash. Do you get crash reports? Check here: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124#:~:text=If%20you're%20using%20a,stored%20in%20the%2017.0%20folder.

    Let us know.

     

    Thanks,

    Kartika

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    David26228121egyaAuthor
    Participating Frequently
    July 27, 2023

    Hi Kartika,

    There is no log in that location for 23.5.  Maybe it's because AE 23.5 never launches?  There is a .dmp file that is generated.  Would that help?

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    David26228121egyaAuthor
    Participating Frequently
    July 27, 2023

    I uninstalled AE 23.5 and installed AE 23.2, which is the version I was using last.  23.2 works!  For some reason though 23.5 still does not.  Does this info help?

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