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After Effects 24.4 Keep crashing when i tried to open my project

Community Beginner ,
May 15, 2024 May 15, 2024

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I'm starting to get a bit worried (After Affect seems to be corrupting my files ?)

 

I have two old projects that I converted for AE2024. I did some cleaning and optimization. Then I did some assembly, and everything was fine. The project was running smoothly.

 

I d'ont know if it's linked, but I've had all these crashes since I did a complete reinstallation of Windows.

 

The first project started to crash, when I tried to open it.

I quickly identified that the problem came from one Typeface. (Oddly enough, it worked well before) But even when I manage to open it, the project is unstable and crashes for no reason from time to time.

 

The second project worked really well, I did some files and layers organisation, and since its last saving, it's impossible to open it. It keep crashing like the first one.

 

I can't figure out where the problem is coming from and it's driving me crazy. Every time I save a project, it starts to crash afterwards and I can no longer open it.

 

Some of my specs :

  • Model : MSI GL759SE (Laptop)
  • Processor : Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz
  • RAM : 64 Go
  • Graphic Cards : NVIDIA GeForce RTX 2060 & Intel® UHD Graphics 630
  • After Effect 24.4

What i've tried so far :

 

  • Restart Computer/AE = No change, still crash
  • Restart AE in Safe Mode = Crash
  • Open Project without the linked components = Sometimes work, sometimes it crash
  • Disable Fonts
  • Import project in a new project Files = Sometimes work, sometimes it crash
  • I've no plugins installed

 

I really don't know what to do, if someone have any clues what can be causing the problem and can help me, it would be appreciated.

 

 

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correct answers 1 Correct answer

Community Beginner , May 16, 2024 May 16, 2024

I'm not going to jump to the conclusion too fast , but I may have solved the problem.

 

At least this morning it finally works.

I uninstalled all the fonts from my computer, and restarted the projects. Surprisingly it worked !

 

Then I reinstalled the fonts used in these projects which caused AE to crash, and TADA, AE don't crash, and finally load perfectly !

 

I probably had one in my Font in my library that was corrupt, and that made AE ​​unstable.

 

If it ever crash again, I'll let you know.

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Community Beginner ,
May 15, 2024 May 15, 2024

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I've also, deleted all of my Preferences, and try to rename the AE folder in %Appdata% in OLD_AfterEffects to make a clean Startup. Nothing changed. Still crash.

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Community Beginner ,
May 16, 2024 May 16, 2024

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I'm not going to jump to the conclusion too fast , but I may have solved the problem.

 

At least this morning it finally works.

I uninstalled all the fonts from my computer, and restarted the projects. Surprisingly it worked !

 

Then I reinstalled the fonts used in these projects which caused AE to crash, and TADA, AE don't crash, and finally load perfectly !

 

I probably had one in my Font in my library that was corrupt, and that made AE ​​unstable.

 

If it ever crash again, I'll let you know.

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