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benjaminz70476871
Participating Frequently
August 6, 2024
Answered

After Effects 24.5 crashes on loading - MediaCore plugin error message

  • August 6, 2024
  • 19 replies
  • 3595 views

I updated After Effects to the new 24.5 and it just crashes upon the loading screen and supplies the error crash message - Last log message was: <194416> <MEE_Plugins> <5> /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

 

My setup

iMac M1

Mac Os 14.6 Sonoma

I have tried re-installing as well as installing AE Beta and older version of AE to see and I get the same error message, I basically can't open or run AE at all... I cannot do my day job now and am in trouble.

Correct answer jenkmeister17177426

Further investigation on this end seems to be pointing to the install of Camera Raw being bad. If you can go to /Library/Application Support/Adobe/Plug-Ins/CC and delete the Camera Raw.plugin file and try restarting AE, that may resolve the issue.

19 replies

B
benjaminz70476871Author
Participating Frequently
August 7, 2024

Bingo 👍 nice one, AE has opened and launched as normal and working, that seems to have been the culprit in this issue.

Many thanks jenkmeister, much appreciated and all who inputed as well, cheers.

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    August 13, 2024

    Thanks for updating the thread. Glad to hear that you were able to fix it.

    Moving the thread from Bugs to Discussions.


    Thanks,
    Nishu

    J
    Community Manager
    jenkmeister17177426Community ManagerCorrect answer
    Jenkmeister
    August 7, 2024

    Further investigation on this end seems to be pointing to the install of Camera Raw being bad. If you can go to /Library/Application Support/Adobe/Plug-Ins/CC and delete the Camera Raw.plugin file and try restarting AE, that may resolve the issue.

      fredricka21687238
      fredricka21687238
      Participant
      September 16, 2024

      I had the same problems and this was the only thing that helped! Thank you so much!

      B
      benjaminz70476871Author
      Participating Frequently
      August 7, 2024

      Same crash report upon launching AE with both external HDs disconnected as well as the soundcard. No difference same result.

        B
        benjaminz70476871Author
        Participating Frequently
        August 7, 2024

        I have a desktop and the only things attached are two external HDs and an external soundcard. I will try unpluging these and lauching AE.

        You can't change AE 24.5 to rosetta, so no.

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        August 7, 2024

        The error code in the crash dump indicates this is likely a kernel level failure. A piece of hardware perhaps that has installed a driver. Do you have any hardware attached to your laptop that can be disconnected?

         

        Is there any chance you changed AE to run under Rosetta mode? 

         

         

        B
        benjaminz70476871Author
        Participating Frequently
        August 7, 2024

        https://benzulaufdesign.com/benzulauf.zip 

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        August 7, 2024

        Thanks. That looks ok.

         

        The logs seem to indicate AE is about to start loading plugins and then abruptly crashes. But there isn't any other details to go from.

         

        If you can crash the app again, when the Crash Dialog shows up, see if there is a "View Report" link in the Error Report dialog. Click that and it should reveal a .dmp file. If you can host that file somewhere, we can download it and take a look at it to see what's going on.

        B
        benjaminz70476871Author
        Participating Frequently
        August 7, 2024

        Here you are

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        August 7, 2024

        Can you take a look in  /Library/Application Support/Adobe/Plug-Ins/CC and see what is inside that folder for me?

        B
        benjaminz70476871Author
        Participating Frequently
        August 7, 2024

        Log file created: Wed Aug 7 17:08:47 2024
        -------------------------------------------
        Ticks = 0 <303016> <AppVers> <5> App Version = 24.5x52 release
        Ticks = 0 <303016> <AppDirs> <5> App Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents
        Ticks = 0 <303016> <AppDirs> <5> Executable Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/MacOS
        Ticks = 0 <303016> <AppDirs> <5> Resources Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/Resources
        Ticks = 0 <303016> <AppDirs> <5> Package Dir = /Applications/Adobe After Effects 2024
        Ticks = 0 <303016> <AppDirs> <5> Plugin Dir = /Applications/Adobe After Effects 2024/Plug-Ins
        Ticks = 0 <303016> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/Required
        Ticks = 66 <303016> <ALOG> <5> Egg Mac Startup
        Ticks = 88 <303016> <ALOG> <5> U Birth U Birth
        Ticks = 88 <303016> <ALOG> <5> U CPU Data LogicalCores:0, PhysicalCores:0, MMX:0, SSE:0 SSE2:0, SSE3:0, SSSE(MNI):0, SSE4_1:0, SSE4_2:0
        Ticks = 88 <303016> <ALOG> <5> U Birth U Hog Birth
        Ticks = 188 <303016> <ALOG> <5> FILE Birth FILE Birth
        Ticks = 188 <303016> <ALOG> <5> M Birth M Birth
        Ticks = 188 <303016> <ALOG> <5> RND Birth RND Birth
        Ticks = 5200 <303016> <ALOG> <5> PREF Birth PREF Birth
        Ticks = 5203 <303016> <ALOG> <5> VAL Birth VAL Birth
        Ticks = 5203 <303016> <ALOG> <5> MC Birth MC Birth
        Ticks = 5251 <303016> <ALOG> <5> EGG IEggApp Splash screen shown
        Ticks = 5253 <303016> <ALOG> <5> EGG BIRTH Beginning Verify Environment
        Ticks = 5253 <303016> <ALOG> <5> COR Birth COR Birth
        Ticks = 5379 <303016> <ALOG> <5> COR Birth COR Birth Complete
        Ticks = 5412 <303016> <ALOG> <5> PLUG Birth PLUG Birth
        Ticks = 5412 <303016> <ALOG> <5> TDB Birth TDB Birth
        Ticks = 5412 <303016> <ALOG> <5> TDB Birth TDB StreamBase Birth
        Ticks = 5412 <303016> <ALOG> <5> PF Birth PF Birth
        Ticks = 5412 <303016> <ALOG> <5> P Birth P Birth
        Ticks = 5412 <303016> <ALOG> <5> TXT Birth TXT Birth
        Ticks = 5422 <303016> <ALOG> <5> EGG IEggApp About to Init Media Core
        Ticks = 5432 <303016> <ALOG> <5> PREM MediaCoreData About to Init PRM
        Ticks = 5432 <303016> <ALOG> <5> PREM MediaCoreData About to Init BE
        Ticks = 5441 <303016> <ALOG> <5> PREM MediaCoreData About to Init ImporterHost
        Ticks = 5447 <303016> <ALOG> <5> PREM MediaCoreData About to Init ExporterHost
        Ticks = 5447 <303016> <ALOG> <5> PREM MediaCoreData About to Init VideoRenderer
        Ticks = 5447 <303016> <ALOG> <5> PREM MediaCoreData About to Init AudioFilterHost
        Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init AudioSupport
        Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init ProjectConverterHost
        Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init VideoFilterHost
        Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init Player Host
        Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init AccleratedRendering
        Ticks = 5448 <303016> <ALOG> <5> PREM MediaCoreData About to Init DynamicLinkMedia
        Ticks = 5451 <303016> <ALOG> <5> PREM MediaCoreData About to Init TransmitHost
        Ticks = 5451 <303016> <ALOG> <5> PREM MediaCoreData About to Init DisplaySurface
        Ticks = 5462 <303051> <DynamicLink> <5> Increase wait time to 2
        Ticks = 5533 <303016> <ALOG> <5> PREM MediaCoreData About to Init DVAMediaBrowser
        Ticks = 5534 <303016> <ALOG> <5> EGG IEggApp Finished Initing Media Core
        Ticks = 5534 <303016> <ALOG> <5> EGG IEggApp Media Core initialized successfully
        Ticks = 5583 <303050> <GPUFoundation> <5> Done loading modules, sec: 0.102141, device: Metal(0)
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN PS3 Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN TIFF Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN RLA Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN CIN Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN EI Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN ZPIC Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN JSX Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN YM Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN PS Birth
        Ticks = 5604 <303016> <ALOG> <5> PIN Birth PIN D_MC Birth
        Ticks = 5610 <303016> <ALOG> <5> SND Birth SND Birth
        Ticks = 5610 <303016> <ALOG> <5> OM Birth OM Birth
        Ticks = 5611 <303016> <ALOG> <5> FLT Birth ALOG Birth
        Ticks = 5611 <303016> <ALOG> <5> PR Birth PR Birth
        Ticks = 5747 <303036> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 63474
        Ticks = 5798 <303016> <FontServer> <5> 2 ctSync_msec:3 ctSeed:0 dicts:1529 total_msec:187
        Ticks = 5799 <303016> <ALOG> <5> BEE Birth BEE Birth
        Ticks = 5799 <303016> <BEE_WorkQueue> <5> thread main stack size: 8372224
        Ticks = 5799 <303324> <BEE_WorkQueue> <5> thread render stack size: 8400896
        Ticks = 5799 <303325> <BEE_WorkQueue> <5> thread render stack size: 536576
        Ticks = 5799 <303326> <BEE_WorkQueue> <5> thread render stack size: 536576
        Ticks = 5800 <303016> <ALOG> <5> BEE Birth BEE Eval Birth
        Ticks = 5806 <303016> <ALOG> <5> BEE Birth BEE Stream Birth
        Ticks = 5816 <303016> <FontServer> <5> - SetDefaultByScript:kCTRomanScript=>818:MyriadPro-Regular/Type1Font
        Ticks = 5817 <303016> <FontServer> <5> - Substitute Created:[1707:Myriad-Roman/Type1Font=>MyriadPro-Regular/Type1Font]
        Ticks = 5819 <303016> <FontServer> <5> - Substitute Created:[1708:AdobeInvisFont/Type1Font=>MyriadPro-Regular/Type1Font]
        Ticks = 5822 <303016> <FontServer> <5> - Substitute Created:[1709:AdobeSansMM/Type1Font=>MyriadPro-Regular/Type1Font]
        Ticks = 5827 <303016> <ALOG> <5> BEE Birth BEE TextAnimatorDispatch Birth
        Ticks = 5829 <303016> <ALOG> <5> BEE Birth BEE TextListener Birth
        Ticks = 5829 <303016> <ALOG> <5> BEE Birth BEE StyleListener Birth
        Ticks = 5829 <303016> <ALOG> <5> FRP Birth FRP PinListener Birth
        Ticks = 5845 <303016> <MEE_Plugins> <5> /Applications/Adobe After Effects 2024
        Ticks = 5845 <303016> <MEE_Plugins> <5> /Library/Application Support/Adobe/Plug-Ins/CC
        Ticks = 5845 <303016> <MEE_Plugins> <5> /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
        Ticks = 6035 <303016> <ALOG> <5> EGG Dieing - pre notify start
        Ticks = 7558 <303016> <ALOG> <5> EGG Dieing - post notify start
        Ticks = 7558 <303016> <ALOG> <5> EGG AutomaticallySaveAndNotifyUserFinish end
        Ticks = 7558 <303016> <ALOG> <5> U HANDLER Returned from app registered handler

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