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After Effects 7 laptop saya terus membeku (MacBook Pro)

Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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MacBook Pro 16-inch, 2019 (macOS Ventura)

After Effect 23.6

- 2,6 GHz 6-Core Intel Core i7

- AMD Radeon Pro 5300M 4 GB
Intel UHD Graphics 630 1536 MB

- 16 GB 2667 MHz DDR4

 

After Effects 2023 keeps freezing after a few minutes while working on a project. I didn't do any heavy animation: just added "Animation Composer 3" effects to the Illustrator file. There's always a point where I'm replaying what I've created, and the screen just freezes. I can't use the mouse or keyboard anymore. So I had to reboot my computer. Now when I tried opening After Effects againThings I tried: Clearing the disk cache, and disabling the plug-in.
I have included the log file below

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Adobe Employee ,
Oct 04, 2023 Oct 04, 2023

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Hi Wilwillyy,

 

Sorry to hear about the issue.

Do you see the issue if you disable the plug-ins (Go to Effects > Manage Plug-ins)? Try that on a new project.

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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Hi Nishu_kush,

the problem is not from the plug-ins, because I have tried to disable all of them and tried to run the application from safe mode. the result is still the same the screen just freezes.
but I have found the solution.
I temporarily downgraded to 23.0, and everything worked.

 

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Can you try using the recently launched 24.0 version of After Effects? If it has the same problem, try changing the location of the cache. Also, please share a screen recording of the issue to help us understand it better.

 

Thanks,

Nishu

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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I have updated to version 24.0. The freezing problem has improved a bit, I don't have to forcefully turn off my laptop, and the problem is that some of the plugins I use are not supported yet.
like mocha pro and animation composer from mr horse.
Below I attach the video and photos. 

 

Screenshot 2023-10-13 at 16.14.47.png

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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hi, nishu.
maaf saya baru mengabari lagi. freeze kembali datang meskipun saya sudah update ke 24.0.
saya sudah menjalankan via safe mode tapi tetap crash.
saya lampirkan video dan log nya.

 

video :

https://drive.google.com/file/d/1tPukoxqbnqzbI-j3Sg23AtvOsVC6Xs5q/view?usp=sharing

 

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