After Effects and all Adobe products crash when opening Windows File Explorer within the program
- August 31, 2024
- 8 replies
- 1103 views
After Effects and all Adobe products crash when opening Windows File Explorer within the program.
This only happens on my account, when I go to an Admin account it works fine. This crash happens across two different computers as well.
Basically I can use the program without issue until it needs to open up Windows File Explorer and it will instantly crash. I can drag files from a windows file explorer window that was opened up outside of the app without issue but I can't save or export anything since those actions require opening it within the app. It's made working in adobe impossible to do. Adobe has sat on my computer for multiple hours now and not been able to solve it. Hoping someone here can help because they just closed the ticket without an answer.
I attached a log of the recent crash.
I have removed all plugins, cleared perferences, uninstalled everything. This problem happens over two computers using ANY adobe apps and versions.
my main version is
After Effects 23.6.6
Windows 10
